澳門大學法學院 2022 年服務承諾年度報告(英文).pdf

University of Macau Faculty of Law Annual Report of Performance Pledge in Year 2022 1. Mission To provide quality and high efficient administrative services to the students of the Faculty of Law (FLL) so as to cope with its continuous development. 2. Target Group  Students of FLL;  Potential students of FLL. 3. Performance Pledge Items and Implementation status Dec 2022) (Jan to There are currently 6 service quality indicators in FLL, their implementation status is as below: PP Service Status Management 澳門大學 格式五 UM - Modelo 5 Service Quality Indicator Application for Transfer of Programme Application for Transfer of Faculty Application for Withdrawal from Study (Faculty) Application for Deferment of Study (Faculty) 5 working days after deadline of application 15 working days after deadline of application Compliance % 100% 100% Complete within 3 working days 100% Complete within 3 working days 100% Reasons of not meeting Target Course Management Application for Course Exemption / Course Waiver Course Retaking Applications (Master Programme) 10 working days after deadline of application 100% 4 working days 100% 4. Future Plan In the future, FLL will continue to review (e.g. delete or add) PP service according to the practical need and situation. Meantime, FLL will actively observe the impact of PP service on target groups and staff so that further improvement can be made to the setting of PP service and the handling time. Besides, FLL will also analyze, handle and response timely to the feedbacks from the target groups. 澳門大學 格式五 UM - Modelo 5