MFC-9970CDW(基本使用说明书).pdf

BASIC USER’S GUIDE MFC-9970CDW Version A ARL/ASA/NZ If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-9970CDW Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2010 Brother Industries, Ltd. User's Guides and where do I find it? Which manual? What's in it? Where is it? Safety and Legal Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using. Printed / In the box Basic User's Guide Learn the basic Fax, Copy, Scan and Direct Print operations and how to replace consumables. See troubleshooting tips. Printed / In the box Advanced User's Guide Learn more advanced operations: Fax, Copy, security features, printing reports and performing routine maintenance. PDF file / Documentation CD-ROM / In the box Software User's Guide Follow these instructions for Printing, Scanning, Network Scanning, Remote Setup, PC-Fax, and using the Brother ControlCenter utility. PDF file / Documentation CD-ROM / In the box Network Glossary This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms. PDF file / Documentation CD-ROM / In the box Network User's Guide This Guide provides useful information about wired and wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips. PDF file / Documentation CD-ROM / In the box i Table of Contents (BASIC USER’S GUIDE) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide.........................................................................................2 Viewing Documentation ...................................................................................2 Accessing Brother Support (Windows®) ................................................................4 Accessing Brother Support (Macintosh) ................................................................4 Control panel overview ..........................................................................................6 LCD Touchscreen............................................................................................8 Basic Operations .............................................................................................9 Volume settings ...................................................................................................10 Ring volume...................................................................................................10 Beeper volume ..............................................................................................10 Speaker volume.............................................................................................10 2 Loading paper 11 Loading paper and print media ............................................................................11 Loading paper in the standard paper tray......................................................11 Loading paper in the multi-purpose tray (MP tray) ........................................13 Unscannable and unprintable areas ..............................................................17 Paper settings ......................................................................................................18 Paper Size and Type .....................................................................................18 Tray Use in copy mode..................................................................................19 Tray Use in fax mode ....................................................................................19 Tray Use in print mode ..................................................................................20 Acceptable paper and other print media ..............................................................21 Type and size of paper ..................................................................................21 Handling and using special paper .................................................................23 3 Loading documents 26 How to load documents .......................................................................................26 Using the automatic document feeder (ADF) ................................................26 Using the scanner glass ................................................................................27 4 Sending a fax 28 How to send a fax ................................................................................................28 Faxing Letter/Legal/Folio size documents from the scanner glass................29 Colour fax transmission .................................................................................30 Cancelling a fax in progress ..........................................................................30 Transmission verification report.....................................................................30 ii 5 Receiving a fax 32 Receive modes .................................................................................................... 32 Choosing the receive mode ...........................................................................32 Using receive modes ........................................................................................... 33 Fax Only ........................................................................................................ 33 Fax/Tel........................................................................................................... 33 Manual........................................................................................................... 33 External TAD ................................................................................................. 33 Receive Mode settings ........................................................................................ 34 Ring Delay .....................................................................................................34 F/T Ring Time (Fax/Tel mode only) ...............................................................34 Fax Detect .....................................................................................................35 6 Telephone and external devices 36 Telephone line services .......................................................................................36 Do you have Voice Mail?............................................................................... 36 Telephone Service for Australia...........................................................................36 Distinctive Ring ..............................................................................................36 Telephone Service for New Zealand ................................................................... 38 FaxAbility .......................................................................................................38 Telephone Service for Some Countries...............................................................39 Distinctive Ringing (For Singapore and Hong Kong) .....................................39 Connecting an external TAD................................................................................41 Connections...................................................................................................41 Recording an outgoing message (OGM)....................................................... 42 Multi-line connections (PABX) ....................................................................... 42 External and extension telephones......................................................................43 Connecting an external or extension telephone ............................................43 Operation from external or extension telephones..........................................43 For Fax/Tel mode only................................................................................... 43 Using a non-Brother cordless external handset ............................................44 Using Remote Codes ....................................................................................44 7 Dialling and storing numbers 46 How to dial........................................................................................................... 46 Manual dialling............................................................................................... 46 One Touch dialling.........................................................................................46 Speed dialling ................................................................................................46 Search ........................................................................................................... 47 LDAP search ................................................................................................. 47 Fax redial.......................................................................................................47 Storing numbers .................................................................................................. 48 Storing a pause ............................................................................................. 48 One Touch and Speed Dial Storage Options ................................................ 49 Storing One Touch Dial numbers ..................................................................50 Storing Speed Dial numbers.......................................................................... 52 Changing or Deleting One Touch and Speed Dial numbers .........................53 Tone or Pulse (not available in New Zealand)...............................................54 iii 8 Making copies 55 How to copy .........................................................................................................55 Stop copying ..................................................................................................55 Copy settings .................................................................................................55 9 Printing data from a USB Flash memory drive or digital camera supporting mass storage 56 Creating a PRN or PostScript® 3™ file for direct printing ....................................56 Printing data directly from the USB Flash memory drive or digital camera supporting mass storage ..................................................................................57 Changing the default settings for direct print .................................................58 10 How to print from a computer 59 Printing a document.............................................................................................59 11 How to scan to a computer 60 Scanning a document as PDF file using ControlCenter4 (Windows®) ................60 Changing the SCAN key settings ........................................................................63 Before scanning.............................................................................................63 SCAN key settings.........................................................................................63 Scanning using the SCAN key ......................................................................65 A Routine maintenance 66 Replacing the consumable items .........................................................................66 Replacing a Toner cartridge ..........................................................................70 Replacing the drum unit.................................................................................76 Replacing the belt unit ...................................................................................82 Replacing the waste toner box ......................................................................88 Cleaning and Checking the machine ...................................................................95 Cleaning the outside of the machine .............................................................95 Cleaning the scanner glass ...........................................................................96 Cleaning the laser scanner windows .............................................................97 Cleaning the corona wires ...........................................................................101 Cleaning the drum unit ................................................................................105 Cleaning the paper pick-up rollers ...............................................................111 Calibration ...................................................................................................112 Auto Registration .........................................................................................113 Manual Registration.....................................................................................114 Frequency (Colour Correction) ....................................................................114 B Troubleshooting 115 Error and maintenance messages .....................................................................115 Transferring your faxes or Fax Journal report .............................................122 iv Document jams.................................................................................................. 123 Document is jammed in the top of the ADF unit ..........................................123 Document is jammed under the document cover ........................................123 Removing small documents jammed in the ADF......................................... 124 Document is jammed at the output tray ....................................................... 124 Paper jams......................................................................................................... 125 Paper is jammed in the MP tray ..................................................................125 Paper is jammed in paper tray 1 or tray 2 ................................................... 126 Paper is jammed at the back of the machine .............................................. 127 Paper is jammed inside the machine...........................................................129 Paper is jammed underneath paper tray 1 .................................................. 133 If you are having difficulty with your machine ....................................................136 Setting Dial Tone detection .........................................................................145 Telephone line interference / VoIP .............................................................. 145 Improving the print quality..................................................................................146 Machine Information ..........................................................................................153 Checking the Serial Number........................................................................ 153 Reset functions ............................................................................................153 How to reset the machine ............................................................................ 154 C Menu and features 155 On-screen programming.................................................................................... 155 Menu table ...................................................................................................155 MENU button and mode keys............................................................................ 155 Menu table ......................................................................................................... 156 Entering text ...................................................................................................... 192 D Specifications 193 General.............................................................................................................. 193 Document Size .................................................................................................. 195 Print media......................................................................................................... 196 Fax..................................................................................................................... 198 Copy .................................................................................................................. 199 Scanner ............................................................................................................. 200 Printer ................................................................................................................ 201 Interfaces ........................................................................................................... 202 Direct Print feature............................................................................................. 203 Scan to USB feature ..........................................................................................204 Computer requirements .................................................................................... 205 Consumable items ............................................................................................. 207 Network (LAN) ...................................................................................................208 E Index 209 v Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM in the box. 1 General Setup A Routine maintenance Memory storage Cleaning and checking the machine Set Daylight Saving Time Replacing periodic maintenance parts Ecology features Packing and shipping the machine LCD screen Mode Timer B Options Optional paper tray (LT-300CL) Dial prefix Memory board 2 Security features Secure Function Lock 2.0 Setting Lock Restricting dialling 3 Sending a fax Additional sending options Additional sending operations Polling overview 4 Receiving a fax Remote Fax Options (black & white only) Additional receiving operations Polling overview 5 Dialling and storing numbers Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports Reports 7 Making copies Copy settings vi C Glossary D Index 1 General information Using the documentation 1 WARNING 1 WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Bold style identifies keys on the machine control panel or computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic. Courier New Courier New font identifies the messages shown on the LCD of the machine. 1 CAUTION 1 CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries. IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality. Electrical Hazard icons alert you to a possible electrical shock. Hot Surface icons warn you not to touch machine parts that are hot. Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features. 1 Chapter 1 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide a Turn on your computer. Insert the Documentation CD-ROM into your CD-ROM drive. Note (Windows® users) If the screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click index.html. b 2 (Macintosh users) Double-click the Documentation CD-ROM icon, and then double-click index.html. Click your country. d Point to your language, point to View Guide, and then click the guide you want to read. 1 This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features Fax, Copy, Printer, Scanner, PC-Fax and Network. When you are ready to learn detailed information about these operations, read the Advanced User's Guide, Software User’s Guide, Network User’s Guide, and Network Glossary that are on the Documentation CD-ROM. Viewing Documentation c 1 General information Presto! PageManager User’s Guide Note (Macintosh) • (Windows® users only) Your web browser may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to be displayed correctly, you must click on Allow Blocked Content, then click on Yes in the Security Warning dialog box. Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 4 for further instructions. • (Windows® users only) 1 For faster access, you can copy all user documentation in PDF format to a local folder on your computer. Point to your language, then click Copy to local disk. 1  The complete Presto! PageManager User’s Guide can be viewed from the Help section in the Presto! PageManager application. How to find Network setup instructions Microsoft® Internet Explorer ® 6.0 or greater. How to find Scanning instructions There are several ways you can scan documents. You can find the instructions as follows: Software User's Guide  Scanning 1 Note 1 Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. If your wireless access point or router supports Wi-Fi Protected Setup or AOSS™, you can also follow the steps in the Quick Setup Guide. For more information about network setup please see the Network User's Guide on the Documentation CD-ROM.  ControlCenter  Network Scanning ScanSoft™ PaperPort™12SE with OCR How-to-Guides (Windows®)  The complete ScanSoft™ PaperPort™12SE with OCR How-toGuides can be viewed from the Help section in the ScanSoft™ PaperPort™12SE application. 3 Chapter 1 Accessing Brother Support (Windows®) You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM. 1 Accessing Brother Support (Macintosh) You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM.  Click Brother Support on the main menu. The following screen will appear:  Double-click the Brother Support icon. The following screen will appear:  To access our website (http://www.brother.com/), click Brother Home Page.  To download and install Presto! PageManager, click Presto! PageManager.  For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center.  To register your machine from the Brother Product Register Page (http://www.brother.com/registration/), click On-Line Registration.  To visit our website for original Brother Supplies (http://www.brother.com/original/), click Supplies Information.  For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center.  To access the Brother CreativeCenter (http://www.brother.com/creativecenter/) for FREE photo projects and printable downloads, click Brother CreativeCenter.  To visit our website for original Brother Supplies (http://www.brother.com/original/), click Supplies Information.  To return to the main page, click Back or if you have finished, click Exit. 4 1 General information 1 5 Chapter 1 Control panel overview 1 1 2 01.01.2011 15:15 Address Book 1 One Touch keys These 20 keys give you instant access to 40 previously stored numbers. 21-40 b The 21-40 b lets you access One Touch numbers 21 to 40 when held down. 2 LCD This is a Touchscreen LCD. You can access the menus and options by pressing buttons displayed on the screen. 3 Mode keys: FAX Puts the machine in Fax mode. SCAN Puts the machine in Scan mode. COPY Puts the machine in Copy mode. 4 6 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine. This function transfers to the touchscreen when you store quick dial numbers. The # key temporarily switches the dialling mode from Pulse to Tone during a telephone call. (not available in New Zealand) MENU 03 Secure Print Fax Direct Print 5 Stop/Exit Stops an operation or exits from a menu. 6 Start: Colour Lets you start sending faxes or making copies in full colour. Mono Lets you start sending faxes or making copies in black & white. General information 2 01.01.2011 15:15 Address Book 7 8 MENU 03 Secure Print 3 4 5 8 7 6 1 Fax Direct Print FAX keys: Hook Press before dialing if you want to make sure a fax machine will answer, and then press Mono Start or Colour Start. Also, press this key after you pick up the handset of an external telephone during the F/T ring (fast double-rings). Redial/Pause Redials the last number called. It also inserts a pause when programming quick dial numbers or when dialling a number manually. Print Data / Job Cancel Cancels a programmed print job and clears it from the machine’s memory. To cancel multiple print jobs, hold down this key until the LCD shows Cancel Printing (All). Also, this key will flash depending on the machine’s status. Machine Status Description Ready Mode The machine is ready to print, in sleep mode, there is no print data, or the power switch is off. Receiving Data The machine is either receiving data from the computer, processing data in memory, or printing data. Green (blinking) Data Remaining in Memory Print data remains in the machine memory. Green 7 Chapter 1 LCD Touchscreen 1 8 Direct Print Lets you print data from a USB flash memory drive or a digital camera supporting mass storage directly to the machine. (See Printing data directly from the USB Flash memory drive or digital camera supporting mass storage on page 57.) Active only when you insert a USB flash memory drive or digital camera in the machine's USB direct interface. 9 Security indicator Shows machine's security status. Appears when you turn on Secure Function Lock or Setting Lock. The LCD Touchscreen shows the current machine status when the machine is idle. 1 01.01.2011 Address Book 2 15:15 3 4 5 6 7 Fax 03 MENU Secure Print Direct Print Setting Lock 11 10 9 8 1 Date and Time Lets you see date and time. 2 MENU Lets you access the main menu. 3 Fax duplex (2–sided) receiving indicator Appears when duplex printing is set to on for received faxes. 4 Secure Print Lets you access the secure print menu. Active only when the machine has secure print data. 5 Fax in memory Shows how many received faxes are in the memory. 6 Wireless Status In FAX mode and SCAN mode a four level indicator shows the current wireless signal strength if you are using a wireless connection. 0 7 8 Max Current Receive Mode Lets you see the current receive mode.  Fax (Fax only)  F/T (Fax/Tel)  TAD (External TAD)  Mnl (Manual) 10 Warning icon Appears when there is an error or maintenance message; press the Warning icon to view it, and then press Stop/Exit to return to the Ready screen. 11 Address Book Lets you search the number you want to fax/dial/E-mail/I-Fax. General information Basic Operations 1 To operate the Touchscreen use your finger to press the menu or option button directly on the LCD screen. To display and access all the screen menus or options in a setting, press a b or d c to scroll through them. Press to return to the previous menu. d Press Backlight. MENU > General Setup LCD Settings Backlight Light Dim Timer Off e 1 Press Dark. MEMU > General Setup > LCD Settings Backlight Light IMPORTANT Med Dark DO NOT press the Touchscreen with a sharp object, such as a pen or stylus. It may damage the machine. f Press Stop/Exit. The following steps show how to change a setting in the machine. In this example the LCD back light setting is changed from Light to Dark. a b Press MENU. Press a or b to display General Setup. Press General Setup. MENU General Setup Fax Printer Print Reports c Press a or b to display LCD Settings. Press LCD Settings. MENU General Setup Mode Timer Tray Setting Volume Ecology 9 Chapter 1 Volume settings Ring volume 1 1 You can choose a range of ring volume levels, from High to Off. a b Press a or b to display General Setup. Press General Setup. Press a or b to display Volume. Press Volume. d e f Press Ring. Press Low, Med, High or Off. Press Stop/Exit. Beeper volume When the beeper is on, the machine will beep when you press a key, make a mistake, or after you send or receive a fax. You can choose a range of volume levels, from High to Off. Press MENU. Press a or b to display General Setup. Press General Setup. c Press a or b to display Volume. Press Volume. d e f Press Beeper. 10 You can choose a range of speaker volume levels, from High to Off. a b Press MENU. c Press a or b to display Volume. Press Volume. d e f Press Speaker. Press MENU. c a b Speaker volume Press Low, Med, High or Off. Press Stop/Exit. 1 Press a or b to display General Setup. Press General Setup. Press Low, Med, High or Off. Press Stop/Exit. 1 2 Loading paper Loading paper and print media 2 2 Printing on plain paper, thin paper or recycled paper from the standard paper tray (Tray 1) a The machine can feed paper from the standard paper tray, optional lower tray or multi-purpose tray. 2 Pull the paper tray completely out of the machine. When you put paper into the paper tray, note the following:  If your application software supports paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by pressing the buttons on the Touchscreen. Loading paper in the standard paper tray You can load up to 250 sheets for Tray 1 and 500 sheets for the optional lower tray (Tray 2). Paper can be loaded up to the maximum paper mark (b b b) on the sliding paper width guide. (For recommended paper to use, see Paper capacity of the paper trays on page 22.) 2 WARNING DO NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed. 11 2 Chapter 2 b While pressing the green paper-guide release lever (1), slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots. d Put paper in the tray and make sure:  The paper is below the maximum paper mark (b b b) (1). Overfilling the paper tray will cause paper jams.  The side to be printed on must be face down.  The paper guides touch the sides of the paper so it will feed properly. 1 1 c Fan the stack of paper well to avoid paper jams and misfeeds. e Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine. f Lift up the support flap (1) to prevent paper from sliding off the face-down output tray or remove each page as soon as it comes out of the machine. 1 12 Loading paper Loading paper in the multi-purpose tray (MP tray) b Pull out the MP tray support and unfold the flap (1). 2 You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper. Use this tray to print or copy on thick paper, bond paper, glossy paper, labels, or envelopes. (For recommended paper to use, see Paper capacity of the paper trays on page 22.) Printing on plain paper, bond paper, labels or glossy paper from the MP tray a Open the MP tray and lower it gently. 2 2 1 13 Chapter 2 c Put paper in the MP tray and make sure:  The paper stays under the maximum paper mark (1).  The top of paper edge is positioned between the arrows (2).  The side to be printed on must be face up with the leading edge (top of the paper) in first. 1 2 Note When you are using glossy paper, put only one sheet at a time in the MP tray to avoid a paper jam. 14 d Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine. Loading paper Printing on envelopes and thick paper from the MP tray b 2 Pull out the MP tray support and unfold the flap (1). Before loading, press the corners and sides of the envelopes to make them as flat as possible. 2 a Open the MP tray and lower it gently. 1 c Lift up the support flap to prevent envelopes or thick sheets of paper from sliding off the face-down output tray. If the support flap is closed you should remove each envelope as soon as it comes out of the machine. d Put up to 3 envelopes or up to 25 sheets of thick paper (163 gsm) in the MP tray. If you add more envelopes or paper it may cause a jam. Make sure:  The top edge of the envelope is positioned between the arrows (1). 15 Chapter 2  The side to be printed on must be face up. f Pull down the two grey levers, one on the left-hand side and one on the righthand side, to the envelope position as shown in the illustration below. g h i Close the back cover. 1 e Open the back cover (Face-up output tray). Send the print data to the machine. When you have finished printing, open the back cover and reset the two grey levers which were pulled down in step f back to their original positions. Note • Remove each printed envelope immediately to prevent a paper jam. • If your thick paper curls during printing, put only one sheet at a time in the MP tray and open the back cover (face-up output tray) to let the printed pages exit to the face-up output tray. 16 Loading paper Unscannable and unprintable areas 2 The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using. 2 2 Usage 2 Document Size Top (1) Left (2) Bottom (1) Right (2) Letter 3 mm 4 mm A4 3 mm 3 mm Copy* Letter 4 mm 4 mm *a single copy or a 1 in 1 copy A4 4 mm 4 mm Scan Letter 3 mm 3 mm A4 3 mm 3 mm Letter 4 mm 4 mm A4 4 mm 4 mm 1 Fax (Sending) 1 Print 17 Chapter 2 Paper settings Paper Size and Type e 2 2 When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page. You can use the following sizes of paper for printing copies: A4, Letter, Legal, Executive, A5, A5 L, A6, B5, B6 and Folio and the following sizes for printing faxes: A4, Letter, Legal or Folio (8.5 in. × 13 in.). Following on the paper size setting, you can set up the machine for the type of paper you are using. This will give you the best print quality. a b Press MENU. Press a or b to display General Setup. Press General Setup. c Press a or b to display Tray Setting. Press Tray Setting. d Do one of the following:  To set the paper type for the MP Tray press a or b to display MP Tray. Press MP Tray  To set the paper type for Tray#1 press a or b to display Tray#1. Press Tray#1  To set the paper type for Tray#2 press a or b to display Tray#2. Press Tray#2 1 if you installed the optional tray. 1 18 The Tray#2 button will be selectable if the optional tray is installed. Press d or c to display the paper size options. Press A4, Letter, Legal, Executive, A5, A5 L, A6, B5, B6, Folio or Any. Note • The Any option appears only when you choose the MP tray. • If you choose Any for the MP Tray Paper Size: You must choose MP Only for the Tray Use setting. You cannot use the Any Paper Size selection for the MP tray when making N in 1 copies. You must choose one of the other available Paper Size selections for the MP tray. • A5 L and A6 size are not available for Tray#2. f Press Thin, Plain, Thick, Thicker, Recycled Paper or Glossy. g Press Stop/Exit. Note You can choose Glossy for the MP Tray. Loading paper Tray Use in copy mode 2 Tray Use in fax mode 2 You can change the priority tray that the machine will use for printing copies. You can change the default tray that the machine will use for printing received faxes. When you choose Tray#1 Only, MP Only or Tray#2 Only 1, the machine pulls the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the LCD. Insert the paper in the empty tray. When you choose Tray#1 Only, MP Only or Tray#2 Only 1, the machine pulls the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the LCD. Insert the paper in the empty tray. To change the tray setting follow the instructions below: When you choose T1>T2 1>MP, the machine pulls paper from Tray #1 until it is empty, then from Tray #2, and then from the MP tray. When you choose MP>T1>T2 1, the machine pulls paper from the MP tray until it is empty, then from Tray #1, and then from Tray #2. a b Press MENU. Press a or b to display General Setup. Press General Setup. c Press a or b to display Tray Setting. Press Tray Setting. d Press a or b to display Tray Use:Copy. Press Tray Use:Copy. e Press Tray#1 Only, Tray#2 Only 1, MP Only, MP>T1>T2 1 or T1>T2 1>MP. 1 f The Tray#2 Only or T2 appears only if the optional tray is installed. Press Stop/Exit. Note • When loading the documents in the ADF and MP>T1>T2 or T1>T2>MP is selected, the machine looks for the tray with the most suitable paper and pulls paper from that tray. If no tray has suitable paper, the machine pulls paper from the higher priority tray. • When using the scanner glass, your document is copied from the higher priority tray even if more suitable paper is in another paper tray. Note • You can use four sizes of paper for printing faxes: A4, Letter, Legal or Folio. When a suitable size is not in any of the trays received faxes will be stored in the machine’s memory and Size mismatch will appear on the LCD. (For details, see Error and maintenance messages on page 115.) • If the tray is out of paper and received faxes are in the machine’s memory, No Paper will appear on the LCD. Insert paper in the empty tray. a b Press MENU. c Press a or b to display Tray Setting. Press Tray Setting. d Press a or b to display Tray Use:Fax. Press Tray Use:Fax. e Press Tray#1 Only, Tray#2 Only 1, MP Only, MP>T1>T2 1 or T1>T2 1>MP. Press a or b to display General Setup. Press General Setup. 1 f The Tray#2 Only or T2 appears only if the optional tray is installed. Press Stop/Exit. 19 2 Chapter 2 Tray Use in print mode 2 You can change the default tray the machine will use for printing from your computer. a b Press MENU. Press a or b to display General Setup. Press General Setup. c Press a or b to display Tray Setting. Press Tray Setting. d Press a or b to display Tray Use:Print. Press Tray Use:Print. e Press Tray#1 Only, Tray#2 Only 1, MP Only, MP>T1>T2 1 or T1>T2 1>MP. 1 f 20 The Tray#2 Only or T2 appears only if the optional tray is installed. Press Stop/Exit. Loading paper Acceptable paper and other print media Type and size of paper 2 Print quality may vary according to the type of paper you are using. You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, glossy paper, labels or envelopes. For best results, follow the instructions below:  DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds. 2 The machine feeds paper from the installed standard paper tray, multi-purpose tray or optional lower tray. The name for the paper trays in the printer driver in this Guide are as follows: Tray and optional unit 2 2 Name Standard paper tray Tray 1 Multi-purpose tray MP Tray Optional lower tray Tray 2  For correct printing, you must choose the same paper size from your software application as the paper in the tray.  Avoid touching the printed surface of the paper immediately after printing.  Before you buy a lot of paper, test a small quantity to make sure the paper is suitable. 21 Chapter 2 Paper capacity of the paper trays 2 Paper size Paper Tray (Tray 1) Paper types No. of sheets Plain paper, Thin paper and Recycled paper up to 250 [80 gsm] Plain paper, Thin paper, Thick paper, Length: 116 to 406.4 mm Thicker paper, Bond paper, Recycled paper, Envelopes, Labels and Glossy paper 50 sheets [80 gsm] A4, Letter, Legal, B5, Executive, A5, B6, up to 500 [80 gsm] 1 A4, Letter, Legal , B5, Executive, A5, A5 (Long Edge), A6, B6, Folio 2 Multi-purpose Tray (MP Tray) Optional Lower Tray (Tray 2) Width: 69.8 to 216 mm Plain paper, Thin paper and Recycled paper 3 Envelopes 1 Glossy paper Folio 2 1 Legal or Folio size paper are not available in some regions. 2 Folio size is 215.9 mm x 330.2 mm. Recommended paper specifications The following paper specifications are suitable for this machine. Basis weight 75-90 gsm Thickness 80-110 μm Roughness Higher than 20 sec. Stiffness 90-150 cm3/100 Grain direction Long grain Volume resistivity 10e9-10e11 ohm Surface resistivity 10e9-10e12 ohm-cm Filler CaCO 3 (Neutral) Ash content Below 23 wt% Brightness Higher than 80% Opacity Higher than 85%  Use paper made for plain paper copying.  Use paper that is 75 to 90 gsm.  Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.  This machine can use recycled paper that meets DIN 19309 specifications. 22 2 Loading paper Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. Types of paper to avoid 2 IMPORTANT 2 Some types of paper may not perform well or may cause damage to your machine. 2 DO NOT use paper: • that is highly textured • that is extremely smooth or shiny • that is curled or warped 1 Some important guidelines when selecting paper are:  DO NOT use inkjet paper because it may cause a paper jam or damage your machine. 1  Preprinted paper must use ink that can withstand the temperature of the machine’s fusing process 200 degrees centigrade (392 degrees Fahrenheit). • that is coated or has a chemical finish  If you use bond paper, paper having a rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.  When you are using glossy paper, put only one sheet at a time in the MP tray to avoid a paper jam. 1 A curl of 2 mm or greater may cause jams to occur. • that is damaged, creased or folded • that exceeds the recommended weight specification in this guide • with tabs and staples • with letterheads using low temperature dyes or thermography • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed, they may damage your machine. This damage is not covered under any Brother warranty or service agreement. 23 Chapter 2 Envelopes 2 Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine. • with windows, holes, cut-outs or perforations • with glue on surface as shown in figure below • with double flaps as shown in figure below We recommend that you print a test envelope to make sure the print results are what you want. Types of envelopes to avoid IMPORTANT DO NOT use envelopes: • that are damaged, curled, wrinkled or an unusual shape 2 • with sealing flaps that are not folded down when purchased • with sealing flaps as shown in figure below • that are extremely shiny or textured • with clasps, staples, snaps or tie strings • with self-adhesive closures • that are of a baggy construction • with each side folded as shown in figure below • that are not sharply creased • that are embossed (have raised writing on them) • that were previously printed by a laser machine • that are pre-printed on the inside • that cannot be arranged neatly when stacked • that are made of paper that weighs more than the paper weight specifications for the machine • with edges that are not straight or consistently square 24 If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement. Loading paper Labels 2 The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems. 2 All labels used in this machine must be able to withstand a temperature of 200 degrees centigrade (392 degrees Fahrenheit) for a period of 0.1 seconds. Types of labels to avoid 2 Do not use labels that are damaged, curled, wrinkled or an unusual shape. IMPORTANT • DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine. • Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print correctly and may cause damage to your machine. • DO NOT reuse or insert labels that have previously been used or are missing a few labels on the sheet. 25 3 Loading documents How to load documents Note 3 You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass. Using the automatic document feeder (ADF) • To scan documents that are not suitable for the ADF, see Using the scanner glass on page 27. • It is easier to use the ADF if you are loading a multiple page document. • Make sure documents with correction fluid or written with ink are completely dry. 3 a The ADF can hold up to 50 pages and feeds each sheet individually. Use standard 80 gsm paper and always fan the pages before putting them in the ADF. Document Sizes Supported Length: 147.3 to 356.0 mm Width: 147.3 to 215.9 mm Weight: 64 to 90 gsm How to load documents IMPORTANT • DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam. • DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped. Unfold the ADF document support (1). Lift up and unfold the ADF document output support flap (2). 1 2 3 3 b c Fan the pages well. d Adjust the paper guides (1) to fit the width of your document. Place your document face up top edge first in the ADF until the LCD display message changes and you feel it touch the feed rollers. • DO NOT use cardboard, newspaper or fabric. • To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding. 26 3 1 Loading documents b Note • To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. • To scan non-standard documents, see Using the scanner glass on page 27. Using the scanner glass 3 3 You can use the scanner glass to fax, copy or scan pages of a book one page at a time. Document Sizes Supported Length: Up to 355.6 mm Width: Up to 215.9 mm Weight: Up to 2.0 kg How to load documents 3 3 Note To use the scanner glass, the ADF must be empty. a Lift the document cover. c Close the document cover. IMPORTANT If the document is a book or is thick, do not slam or press on the cover. 27 4 Sending a fax How to send a fax 4 c 4 The following steps show how to send a fax. a Set the scanner glass size, fax resolution or contrast if you want to change them. Note When you want to send a fax, or change fax send or receive settings, press the (FAX) key to illuminate it in blue. For more advanced fax sending operations and settings, see Sending a fax in Chapter 3 of the Advanced User's Guide: • Broadcasting • Duplex Fax (2-sided fax layout) • Delayed Fax • Batch TX  The LCD shows: • Real Time TX • Polled TX FAX Duplex Fax Fax Resolution Off Standard Address Book • Overseas Mode • Fax Resolution • Contrast b Do one of the following to load your document:  Place the document face up in the ADF. (See Using the automatic document feeder (ADF) on page 26.)  Load your document face down on the scanner glass. (See Using the scanner glass on page 27.) Note To send colour faxes with multiple pages use the ADF. • Glass ScanSize • Coverpage Setup • Coverpage Note • Set New Default • Factory Reset d Choose one of the options below:  If you want to send a single-sided document, go to step e.  If you want to send a 2-sided document, you need to choose the duplex scanning format of your 2-sided document. Press Duplex Fax and choose DuplexScan :LongEdge or DuplexScan :ShortEdge. Note You can send 2-sided documents from the ADF. 28 Sending a fax e f Enter the fax number using the dial pad. You can also enter the fax number on the LCD by pressing Address Book and Send a fax, or you can press an One Touch key on the machine’s control panel. (For details, see How to dial on page 46.) Press Mono Start or Colour Start. Faxing from the ADF  The machine starts scanning the document. Faxing from the scanner glass If Real Time TX is On, the machine will send the document without asking if there are additional pages to scan.  If you press Mono Start, the machine starts scanning the first page. Do one of the following: • To send a single page, press No (or press Mono Start again). The machine starts sending the document. Faxing Letter/Legal/Folio size documents from the scanner glass 4 When faxing Letter/Legal/Folio size documents, you will need to set the scan glass size to Letter or Legal/Folio; otherwise, a portion of your faxes will be missing. a b Press c d Press Letter or Legal/Folio. (FAX). 4 Press d or c to display Glass ScanSize. Press Glass ScanSize. Press Stop/Exit. Note You can save the setting you use most often by setting it as the default. (See Setting your changes as the new default in Chapter 3 of the Advanced User's Guide.) • To send more than one page, press Yes and place the next page on the scanner glass. Press Mono Start. The machine starts scanning the page. (Repeat this step for each additional page.)  If you press Colour Start and Yes (Color fax), the machine starts sending the document. Note To cancel, press Stop/Exit. 29 Chapter 4 Colour fax transmission 4 Your machine can send a colour fax to machines that support this feature. Colour faxes cannot be stored in the machine's memory. When you send a colour fax, the machine will send it in real time (even if Real Time TX is set to Off). Cancelling a fax in progress Press Stop/Exit to cancel the fax. If you press Stop/Exit while the machine is dialling or sending, the LCD will show Cancel Job?. Press Yes to cancel the fax. 4 Transmission verification report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful. There are several settings available for the Transmission Verification Report:  On: Prints a report after every fax you send.  On+Image: Prints a report after every fax you send. A portion of the fax’s first page appears on the report.  Off: Prints a report if your fax is unsuccessful due to a transmission error. Off is the default setting.  Off+Image: Prints a report if your fax is unsuccessful due to a transmission error. A portion of the fax’s first page appears on the report. 30 a b Press MENU. c Press a or b to display Report Setting. Press Report Setting. d e Press Transmission. f Press Stop/Exit. Press a or b to display Fax. Press Fax. Press On, On+Image, Off or Off+Image. 4 Sending a fax Note • If you choose On+Image or Off+Image, the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off. (See Real Time Transmission in Chapter 3 of the Advanced User's Guide.) • If your transmission is successful, OK will appear next to RESULT on the Transmission Verification Report. If transmission is not successful, ERROR will appear next to RESULT. 4 31 5 Receiving a fax 5 Receive modes 5 You must choose a receive mode depending on the external devices and telephone services you have on your line. Choosing the receive mode 5 By default, your machine will automatically receive any faxes that are sent to it. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes on page 33.) Do you want to use the telephone features of your machine (if available) or an external telephone or external telephone answering device connected on the same line as the machine? Yes No Are you using the voice message function of an external telephone answering device? Fax Only No Do you want the machine to answer fax and telephone calls automatically? No Manual Fax/Tel Yes External TAD Yes To set the receive mode follow the instructions below. a b Press MENU. c Press a or b to display Receive Mode. Press Receive Mode. d e Press Fax Only, Fax/Tel, External TAD or Manual. Press a or b to display Initial Setup. Press Initial Setup. Press Stop/Exit. The LCD will display the current receive mode. 32 Receiving a fax Using receive modes 5 1 5 Fax Only mode will automatically answer every call as a fax. Fax/Tel Fax/Tel mode helps you automatically manage incoming calls, by recognising whether they are fax or voice calls and dealing with them in one of the following ways:  Faxes will be automatically received.  Voice calls will start the F/T ring to tell you to pick up the line. The F/T ring is a fast double-ring made by your machine.  Use this mode if you receive few voice calls. (Also see F/T Ring Time (Fax/Tel mode only) on page 34 and Ring Delay on page 34.) 5 Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring 1 feature. Some receive modes answer faxes automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 34.) Fax Only Manual 5 Fax Ability in New Zealand. To receive a fax in Manual mode lift the handset of the external telephone. When you hear fax tones (short repeating beeps), press Mono Start or Colour Start, and choose Receive to receive the fax. You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine. 5 (Also see Fax Detect on page 35.) If you use a computer modem on the same line, Faxing will not operate correctly. External TAD 5 External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in the following ways:  Faxes will be automatically received.  Voice callers can record a message on the external TAD. (For more information see Connecting an external TAD on page 41.) 33 Chapter 5 Receive Mode settings Ring Delay The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings. (See Operation from external or extension telephones on page 43 and Fax Detect on page 35.) a b Press MENU. c Press a or b to display Setup Receive. Press Setup Receive. Press a or b to display Fax. Press Fax. d Press a or b to display Ring Delay. Press Ring Delay. e Press the button on the LCD to choose how many times the line rings before the machine answers (02–10 for Australia, 01–10 for New Zealand, 00–10 for some countries). f 34 5 5 F/T Ring Time (Fax/Tel mode only) When somebody calls your machine, you and your caller will hear the normal telephone ring sound. The number of rings is set by the Ring Delay setting. If the call is a fax, then your machine will receive it; however, if it is a voice call the machine will sound the F/T ring (a fast double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T ring it means that you have a voice caller on the line. Because the F/T ring is made by the machine, extension and external telephones will not ring; however, you can still answer the call on any telephone. (For more information see Using Remote Codes on page 44.) a b Press MENU. c Press a or b to display Setup Receive. Press Setup Receive. d Press a or b to display F/T Ring Time. Press F/T Ring Time. e Press how long the machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds). f Press Stop/Exit. Press Stop/Exit. Press a or b to display Fax. Press Fax. 5 Receiving a fax Fax Detect If Fax Detect is On: 5 f Press Stop/Exit. 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Fax Detect is Off: 5 If you are at the machine and answer a fax call first by lifting the external handset, then press Mono Start or Colour Start, and then press Receive to receive the Fax. 5 If you answered at an extension telephone press l51 (l91 for New Zealand). (See Operation from external or extension telephones on page 43.) Note • If this feature is set to On, but your machine does not connect a fax call when you lift an extension telephone handset, press the fax receive code l51 (l91 for New Zealand). • If you send faxes from a computer on the same telephone line and the machine intercepts them, set Fax Detect to Off. • We do not recommend having a PC plus fax machine on the same line. a b Press MENU. c Press a or b to display Setup Receive. Press Setup Receive. d Press a or b to display Fax Detect. Press Fax Detect. e Press On or Off. Press a or b to display Fax. Press Fax. 35 6 Telephone and external devices Telephone line services 6 Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine. Do you have Voice Mail? If you have Voice Mail on the telephone line that you will install your new Machine on, there is a strong possibility that Voice Mail and the Machine will conflict with each other while receiving incoming calls. However, the Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the Machine can work together without any problems. If each one has a separate telephone number, neither will interfere with the other’s operations. If you decide to get the Distinctive Ring service from the telephone company, you will need to follow the directions to ‘register’ the new Distinctive Ring pattern they give you. This is so your Machine can recognize its incoming calls. Telephone Service for Australia Distinctive Ring Distinctive Ring 1 is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. 6 Brother uses the term “Distinctive Ring”, but telephone companies market the service under a variety of names. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes. Only one call can be answered (or made) at any one time and while this call is in progress, incoming calls to either number will be presented with a busy tone. Note 1 Contact your Telephone Service Provider to determine availability and any other related details. After you have set the Distinctive Ring feature to On, the receive mode is set to Manual automatically. Your Distinctive Ring Number does not allow Voice Calls only Faxes. You cannot change the receive mode from Manual mode while the Distinctive Ring is set to on. 36 6 6 6 Telephone and external devices How does your telephone company’s “Distinctive Ring” service work? 6 Using “Distinctive Ring” service of your telephone company is the most efficient way to receive both fax and telephone calls on the same line. When the voice call comes in, all phones (extension and external) and the fax machine will ring to alert you to pick it up. If a fax call comes in, the fax machine will answer automatically without ringing, whereas the extension and external phones will ring twice with a Distinctive Ring pattern. It is also a more efficient way of operating a Fax machine with an extension phone as you do not have to use the remote activation codes. It gives you two independent numbers without the higher cost of a second line. Set the Distinctive Ring to ON Very important! After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual automatically. Your Distinctive Ring Number does not allow Voice Calls - only Faxes. You cannot change the receive mode to another mode while the Distinctive Ring is set to on. Flowchart Sequence of Incoming call Incoming Call (either Voice or Fax) a b Press MENU. c Press a or b to display Miscellaneous. Press Miscellaneous. d e f Press Distinctive. All extension phones ring twice, fax machine is silent. Registered Fax Number Fax machine automatically receives and prints fax message without ringing. You answer the call at an external phone or an extension telephone. Fax machine begins ringing on third ring. Telephone Answering Device (TAD) answers the call. The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company’s Distinctive Ring service. The new telephone number on your line can just receive faxes. Press a or b to display Fax. Press Fax. 6 Press On. Press Stop/Exit. Distinctive Ring is now set to on. Turning off Distinctive Ring Main number (Voice Number) What does Brother’s “Distinctive Ring” do? 6 6 a b Press MENU. c Press a or b to display Miscellaneous. Press Miscellaneous. d e f Press Distinctive. 6 Press a or b to display Fax. Press Fax. Press Off. Press Stop/Exit. Note If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See Choosing the receive mode on page 32.) 37 Chapter 6 Telephone Service for New Zealand FaxAbility How Does FaxAbility Work? 6 6 FaxAbility is a service offered by Telecom that allows you to have an additional number on one telephone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring. How Will the Fax Machine Treat All Other Numbers? 6 FaxAbility mode ensures that the machine will answer calls to the FaxAbility (secondary) number. When a call comes in to your main number, all the telephones will ring. You can set an external answering device (TAD) to answer calls on the other number(s). (See the chart in the following page.) What is the Advantage of Using the FaxAbility Function? Using FaxAbility is the most efficient way to receive both fax and telephone calls on the same line. It is much easier for your callers who dial manually. The fax machine will answer with receiving tones so they will not have to press an activation code. And the people who call to talk on your main number will not have to talk to your fax machine. Basically, it gives you two independent numbers without the higher cost of a second line. 38 Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of long, silence, long, etc. When FaxAbility is On, you will not hear the first ring of all incoming calls on the fax machine. Extension telephones will ring as usual. If the fax machine recognizes the ring pattern, all ringing will stop and the fax machine will answer and automatically receive the fax message. Otherwise, you will hear the extension telephones and the fax machine continue to ring. The fax machine always listens to the ring pattern before it answers, so do not pick up the telephone during that time. You will quickly learn to recognize the ring pattern for faxes, so you will not be tempted to answer that number. Either you or a telephone answering device can answer the main number(s). Flowchart Sequence of Incoming call Incoming Call (either Voice or Fax) 6 All extension phones ring twice, fax machine is silent. Registered Fax Number Fax machine automatically receives and prints fax message without ringing. You answer the call at an external phone or an extension telephone. Main number (Voice Number) Fax machine begins ringing on third ring. Telephone Answering Device (TAD) answers the call. 6 Telephone and external devices Telephone Service for Some Countries Note After you have set the FaxAbility feature to On, the receive mode is set to Manual automatically. Unless you have a TAD or Voice Mail set up on the FaxAbility number, Manual mode means you must answer all the call yourself. You can not change the receive mode to the other mode while the FaxAbility is set to on. How to Turn FaxAbility OFF or ON The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat Steps 1-5; Step 5 is where you can choose either On or Off. Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions. If you have FaxAbility Service but don’t have Call Waiting, you need do nothing at this stage. If you do have Call Waiting as well as FaxAbility, set the Call Waiting menu option to On. See below. a b c d e Press MENU. Press a or b to display Fax. Press Fax. Press a or b to display Miscellaneous. Press Miscellaneous. Press FaxAbility. Press On or Off. If you have FaxAbility service, choose On. f Press Call Waiting to On or Off. If you have Call Waiting service, choose On to avoid the trouble caused by Call Waiting. g Press Stop/Exit. 6 Distinctive Ringing (For Singapore and Hong Kong) 6 6 This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one telephone line. Each telephone number has its own Distinctive Ringing pattern, so you will know which telephone number is ringing. This is one way you can have a separate telephone number for your machine. Your machine has a Distinctive Ringing function, allowing you to dedicate one telephone number just for receiving faxes. You will need to set Distinctive Ringing to On. Note • You can switch it off temporarily, then turn it back on. When you get a new fax number, make sure you reset this function. • The machine will answer only calls to the Distinctive Ringing number. Note After you have set the Distinctive Ring feature to On, the receive mode is set to Manual automatically. Unless you have a TAD or Voice Mail set up on the Distinctive Ring number, Manual mode means you must answer all the call yourself. You can not change the receive mode to the other mode while the Distinctive Ring is set to On. 39 6 Chapter 6 Registering the Distinctive Ring pattern Very important! Note 6 After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual automatically. Unless you have a TAD or Voice Mail set up on the Distinctive Ring number, Manual mode means you must answer all the calls yourself. You can not change the receive mode to another mode while the Distinctive Ring is set to on. a b Press MENU. c Press a or b to display Miscellaneous. Press Miscellaneous. d e f Press Distinctive. Press a or b to display Fax. Press Fax. Press On. Press Stop/Exit. Distinctive Ring is now set to on. Turning off Distinctive Ring a b Press MENU. c Press a or b to display Miscellaneous. Press Miscellaneous. d e f Press Distinctive. 40 Press a or b to display Fax. Press Fax. Press Off. Press Stop/Exit. 6 If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the receive Mode again. (See Choosing the receive mode on page 32.) Telephone and external devices Connecting an external TAD Connections 6 The external TAD must be connected as shown in the illustration below. You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the display will show Telephone. The external TAD must answer within four rings (we recommend you set it to two rings). This is because your machine cannot hear the CNG tones until the external TAD has picked up the call. The sending machine will send CNG tones for only eight to ten seconds longer. We do not recommend using the toll saver feature on your external TAD if it needs more than four rings to activate it. Note If you have problems receiving faxes, reduce the ring delay setting on your external TAD to one or two rings. 6 1 1 (Example for Australia) 2 1 TAD 2 Protective Cap 6 a Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.) b Record the outgoing message on your external TAD. c d Set the TAD to answer calls. Set the Receive Mode to External TAD. (See Choosing the receive mode on page 32.) 41 Chapter 6 Recording an outgoing message (OGM) Multi-line connections (PABX) 6 a Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones. b c Limit your speaking to 20 seconds. Most offices use a central telephone system. Brother recommends that all our Fax/MFC machines be connected to a discreet (dedicated) line. Although a particular PABX may appear to work with a particular model of fax machine, we cannot guarantee that the unit will operate correctly. End your 20-second message by giving your Remote Activation code for people sending manual faxes. For example: “After the beep, leave a message or press l51 (l91 for New Zealand) and Start to send a fax.” While it is often relatively simple to connect a fax machine to a PABX (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. Note • You need to turn the Remote Codes setting to on to use the Fax Activation Code l51 (l91 for New Zealand). (See Using Remote Codes on page 44.) • We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice. You may try leaving out this pause, but if your machine has trouble receiving, then you should re-record the OGM to include it. 42 Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not to work correctly. 6 Telephone and external devices External and extension telephones Operation from external or extension telephones 6 6 If you answer a fax call on an extension telephone, or an external telephone that is correctly connected to the machine through the T-piece connection, you can make your machine take the call by using the Remote Activation code. When you press the Remote Activation code l51 (l91 for New Zealand) the machine starts to receive the fax. Note You need to turn the Remote Codes setting to on to use the Remote Activation Code l51 (l91 for New Zealand) and Remote Deactivation Code #51 (#91 for New Zealand). (See Using Remote Codes on page 44.) If you answer a call and no one is on the line: Connecting an external or extension telephone 6 You can connect a separate telephone directly to your machine as shown in the diagram below. You should assume that you’re receiving a manual fax. 2 Note You can also use the Fax Detect feature to make your tactically take the call. (See Fax Detect on page 35.) For Fax/Tel mode only 3 1 Extension telephone 2 External telephone 3 Protective Cap When you are using an external telephone, the LCD shows Telephone. 6 Press l51 (l91 for New Zealand) and wait for the chirp or until the LCD shows Receiving, and then hang up. 1 (Example for Australia) 6 6 When the machine is in Fax/Tel mode, it will use the F/T Ring Time (fast double-ringing) to alert you to pick up a voice call. Lift the external telephone’s handset, and then press Hook to answer. If you are at an extension telephone, you will need to lift the handset during the F/T Ring Time and then press #51 (#91 for New Zealand) between the fast double-ringings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l51 (l91 for New Zealand). 43 Chapter 6 Using a non-Brother cordless external handset Remote Deactivation Code If your non-Brother cordless telephone is connected to the telephone line cord (see page 43) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T (fast double-ring) after the initial ring delay. If you pick up the call on an extension telephone you can turn the F/T ring off by pressing #51 (#91 for New Zealand) (make sure you press this between the rings). If you let the machine answer first, you will have to go to the machine so you can press Hook to transfer the call to the cordless handset. If the machine answers a voice call and fast double-rings for you to take over, you can take the call at the external telephone by pressing Hook. 6 Note Turning on the Remote Codes • If you are always disconnected when accessing your external TAD remotely, try changing the Remote Activation Code and Remote Deactivation Code to another three-digit code using the numbers 0-9, l, #. • Not all brands of cordless telephones are compatible for use with your machine. Remote Activation Code If you answer a fax call on an external or extension telephone, you can tell your machine to receive it by pressing the Remote Activation Code l51 (l91 for New Zealand). Wait for the chirping sounds then replace the handset. (See Fax Detect on page 35.) Your caller will have to press start to send the fax. If you answer a fax call at the external telephone, you can make the machine receive the fax by pressing Mono Start or Colour Start. 44 6 You need to turn the Remote Codes setting to on to use the Fax Receive Code and Telephone Answer Code. • Remote Codes might not work with some telephone systems. Using Remote Codes 6 6 6 a b Press MENU. c Press a or b to display Setup Receive. Press Setup Receive. d Press a or b to display Remote Codes. Press Remote Codes. e f Press On. g Press Stop/Exit. Press a or b to display Fax. Press Fax. If you do not want to change the Remote Activation Code, press on the LCD. Telephone and external devices Changing the Remote Codes 6 The preset Remote Activation Code is l51 (l91 for New Zealand). The preset Remote Deactivation Code is #51 (#91 for New Zealand). If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 555. a b Press MENU. c Press a or b to display Setup Receive. Press Setup Receive. d Press a or b to display Remote Codes. Press Remote Codes. e f Press On or Off. g Enter the new Remote Deactivation Code. Press OK. h Press Stop/Exit. Press a or b to display Fax. Press Fax. 6 If you chose On in step e, enter the new Remote Activation Code. Press OK. 45 7 Dialling and storing numbers How to dial 7 You can dial in any of the following ways. Manual dialling Speed dialling a b Press Address Book. c Press Send a fax or Send a E-mail. d Press Mono Start or Colour Start. 7 Use the dial pad to enter all the digits of the telephone or fax number. Press the three-digit number you want to call. You can also display the numbers in alphabetical order by pressing on the Touchscreen. Note If the LCD shows Not Registered when you enter or search a Speed Dial number, a number has not been stored at this location. One Touch dialling 7 Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers on page 50.) To dial One Touch numbers 21 to 40, hold down 21-40 as you press the One Touch key. 46 7 7 Dialling and storing numbers Search 7 You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial numbers on page 50 and Storing Speed Dial numbers on page 52.) a b c Press Address Book. d Press a or b to scroll until you find the name you are looking for. Press the name you are looking for. e Press Send a fax or Send a E-mail. f Press Mono Start or Colour Start. Press Fax redial 7 If you are sending a fax automatically and the line is busy, the machine will automatically redial up to three times at five minute intervals. If you are sending a fax manually and the line is busy, press Redial/Pause and try it again. You can call the last number dialled, by pressing Redial/Pause. on the Touchscreen. Redial/Pause only works if you dialled from the control panel. Press the first few letters of the name on the Touchscreen. Press OK. 7 Note • If the LCD shows Results cannot be found. when you enter the first few letters of the name, it means that a name for the letter is not stored. • One Touch Dial number and Speed Dial numbers stored without the name cannot be retrieved by the search function. LDAP search 7 If the machine is connected to your LDAP server, you can search for information such as fax numbers and E-mail addresses from your server. (For details about how to set up LDAP see the Network User's Guide.) 47 Chapter 7 Storing numbers 7 You can set up your machine to do the following types of easy dialling: One Touch, Speed Dial and Groups for Broadcasting faxes. You can also specify the default resolution for each One Touch and Speed Dial number. When you dial a quick dial number, the LCD shows the name, if you stored it, or the number. A scan profile can also be stored along with the fax number. If you lose electrical power, the quick dial numbers stored in the memory will not be lost. A scan profile is the resolution and other scan settings that you choose when you store a number. Storing a pause Press Pause to insert a 3.5-second pause between numbers. You can press Pause as many times as needed to increase the length of the pause. 48 7 Dialling and storing numbers One Touch and Speed Dial Storage Options 7 The following chart shows the selections for the settings for One Touch and Speed Dial numbers. When you store numbers, the LCD instructs you to choose from the options shown in the following steps. Step 1 Step 2 Step 3 Step 4 Step 5 Enter Name Select Registration Type Enter Number or E-mail Address Select Resolution Select File type Enter the name you want to store Fax Enter the Fax Number Standard, Fine, S.Fine, Photo - IFAX Enter the E-mail Address Standard, Fine, Photo - E-Mail Color PDF 100 dpi, 200 dpi, 300 dpi, 600 dpi PDF, PDF/A, Secure PDF, Signed PDF E-Mail Color JPEG 100 dpi, 200 dpi, 300 dpi, 600 dpi - E-Mail Color XPS 100 dpi, 200 dpi, 300 dpi, 600 dpi - E-Mail Gray PDF 100 dpi, 200 dpi, 300 dpi PDF, PDF/A, Secure PDF, Signed PDF E-Mail Gray JPEG 100 dpi, 200 dpi, 300 dpi - E-Mail Gray XPS 100 dpi, 200 dpi, 300 dpi - E-Mail B&W PDF 200 dpi, 200 x 100 dpi PDF, PDF/A, Secure PDF, Signed PDF E-Mail B&W TIFF 200 dpi, 200 x 100 dpi - or Press OK 7 Note • If you choose Signed PDF, you must install a certificate on your machine using Web Based Management. Choose Configure Signed PDF Settings from Administrator Settings in Web Based Management. For how to install a certificate, see the Network User's Guide. • PDF/A is a PDF file format intended for long-term archiving. This format contains all the necessary information to be able to reproduce the document after long-term storage. • A Signed PDF helps prevent data tampering and the impersonation of an author by including a digital certificate within the document. 49 Chapter 7 Storing One Touch Dial numbers c Press d or c to select Fax, IFAX, E-Mail B&W PDF, E-Mail B&W TIFF, E-Mail Color PDF, E-Mail Color JPEG, E-Mail Color XPS, E-Mail Gray PDF, E-Mail Gray JPEG or E-Mail Gray XPS. d Enter the telephone, fax number (up to 20 characters each) or E-mail address (up to 60 characters each). Use the chart on Entering text on page 192 to help you enter letters. Press OK. 7 Your machine has 20 One Touch keys where you can store 40 fax or telephone numbers or E-mail addresses for automatic dialling. To access numbers 21 to 40, hold down 21-40 as you press the One Touch key. a Press the One Touch key where you want to store the number or E-mail address. If a number or E-mail address is not stored there, the LCD shows Not Registered Register Now?. Press Yes. Or, you can use the LCD buttons by pressing Address Book, More and Set One Touch Dial, and then enter the number of the One Touch key where you want to store the number or E-mail address and press OK. Note If the One Touch number you choose is already taken, the OK button on the LCD will not work. Choose a different number. b Do one of the following:  Enter the name (up to 15 characters) by pressing the buttons on the Touchscreen. Use the chart on Entering text on page 192 to help you enter letters. Press OK.  Press OK to store the number or E-mail address without a name. 50 Note • If you selected an E-mail Registration Type in step c and save the E-mail address, you can only use the E-mail address when you are in Scan mode. • If you selected the IFAX Registration Type in step c and save the E-mail address, you can only use the E-mail address when you are in Fax mode. Dialling and storing numbers e To save a fax/scan resolution along with the number/E-mail address, go to the appropriate step as shown in the following table. Option selected in step c i  If you chose E-Mail Gray PDF, go to step k.  If you chose E-Mail Gray JPEG or E-Mail Gray XPS, go to step l. Go to step Fax f IFAX g j E-Mail Color PDF E-Mail Color JPEG  If you chose E-Mail B&W TIFF, go to step l. E-Mail Gray PDF i k E-Mail Gray XPS E-Mail B&W PDF j E-Mail B&W TIFF Note • When you do a broadcast and you have saved a scan profile along with the number or E-mail address, the scan profile of the One Touch, Speed Dial or Group number you chose first will be applied to the broadcast. • For details about the file format, see Using the Scan key in the Software User's Guide. f Select the resolution from Standard, Fine, S.Fine or Photo and go to step l. g Select the resolution from Standard, Fine or Photo and go to step l. h Select the resolution from 100 dpi, 200 dpi, 300 dpi or 600 dpi. Select the resolution from 200 dpi or 200 x 100 dpi.  If you chose E-Mail B&W PDF, go to step k. h E-Mail Color XPS E-Mail Gray JPEG Select the resolution from 100 dpi, 200 dpi or 300 dpi. Select the PDF type from PDF, PDF/A, Secure PDF or Signed PDF that will be used to send to your PC. Note If you choose Secure PDF, the machine will ask you to enter a fou-digit password using numbers 0-9 before it starts scanning. l When the LCD displays your settings, press OK to confirm. m Press Stop/Exit.  If you chose E-Mail Color PDF, go to step k.  If you chose E-Mail Color JPEG or E-Mail Color XPS, go to step l. 51 7 Chapter 7 Storing Speed Dial numbers You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to press a few keys (for example: press Address Book, the number you want to call and Send a fax). The machine can store 300 Speed Dial numbers (001-300). a b c d Press Address Book. Press More.  Press OK to store the number or E-mail address without a name. 52 • If you selected the IFAX Registration Type in step e and save the E-mail address, you can only use the E-mail address when you are in Fax mode. g To save a fax/scan resolution along with the number/E-mail address, go to the appropriate step as shown in the following table. Do one of the following: Press OK. f • If you selected an E-mail Registration Type in step e and save the E-mail address, you can only use the E-mail address when you are in Scan mode. Press Set Speed Dial.  Enter the name (up to 15 characters) by pressing the buttons on the Touchscreen. Use the chart on Entering text on page 192 to help you enter letters. e Note 7 Press d or c to select Fax, IFAX, E-Mail B&W PDF, E-Mail B&W TIFF, E-Mail Color PDF, E-Mail Color JPEG, E-Mail Color XPS, E-Mail Gray PDF, E-Mail Gray JPEG or E-Mail Gray XPS. Enter the fax/telephone number (up to 20 characters each) or E-mail address (up to 60 characters each). Use the chart on Entering text on page 192 to help you enter letters. Press OK. Option selected in step e Go to step Fax h IFAX i E-Mail Color PDF E-Mail Color JPEG j E-Mail Color XPS E-Mail Gray PDF E-Mail Gray JPEG k E-Mail Gray XPS E-Mail B&W PDF l E-Mail B&W TIFF Note • When you do a broadcast and you have saved a scan profile along with the number or E-mail address, the scan profile of the One Touch, Speed Dial or Group number you chose first will be applied to the broadcast. • For details about the file format, see the Software User's Guide. h Select the resolution from Standard, Fine, S.Fine or Photo and go to step n. i Select the resolution from Standard, Fine or Photo and go to step n. Dialling and storing numbers j Select the resolution from 100 dpi, 200 dpi, 300 dpi or 600 dpi.  If you chose E-Mail Color PDF, go to step m.  If you chose E-Mail Color JPEG or E-Mail Color XPS, go to step n. k Select the resolution from 100 dpi, 200 dpi or 300 dpi.  If you chose E-Mail Gray PDF, go to step m.  If you chose E-Mail Gray JPEG or E-Mail Gray XPS, go to step n. l Select the resolution from 200 dpi or 200 x 100 dpi.  If you chose E-Mail B&W PDF, go to step m.  If you chose E-Mail B&W TIFF, go to step n. m Changing or Deleting One Touch and Speed Dial numbers You can change or delete a One Touch or Speed Dial number that has already been stored. If the stored number has a scheduled job, such as a delayed fax or a fax forwarding number, it will be dimmed on the LCD. You cannot select the number to make changes or to delete it unless you first cancel the scheduled job. (See Checking and canceling waiting jobs in chapter 3 of the Advanced User's Guide.) a b c Select the PDF type from PDF, PDF/A, Secure PDF or Signed PDF that will be used to send to your PC. p Press Stop/Exit. 7 Do one of the following: Select the number you want to delete by pressing it to display a red check mark. Press OK. When Erase This Data? appears, press Yes to accept it. Enter a three-digit Speed Dial location number (001-300). Press OK. When the LCD displays your settings, press OK to confirm. Press More.  Press Delete to delete all information in a Speed Dial or One Touch number. Note o Press Address Book.  Press Change to edit the name, number or E-mail address and go to step d. If you choose Secure PDF, the machine will ask you to enter a four-digit password using numbers 0-9 before it starts scanning. n 7 Go to step h. d Press a or b to display the number you want to change. Press the number you want to change. Note One Touch Dial numbers begin with l. Speed Dial numbers begin with #. 53 Chapter 7 e f Press Name: Number/Address: Resolution: or PDF Type: Do one of the following:  If you chose Name:, enter the name (up to 15 characters) by pressing the buttons on the Touchscreen. Press OK.  If you chose Number/Address:, enter the new number (up to 20 digits) or E-mail address (up to 60 digits) by pressing the buttons on the Touchscreen. Press OK.  If you chose Resolution:, press one of the available resolution options displayed on the Touchscreen.  If you chose PDF Type:, press one of the available file type options displayed on the Touchscreen. Note How to change the stored name or number: If you want to change a character, press d or c to position the cursor under the character you want to change, and then press . Re-enter the character. The LCD will display your new setting. g Do one of the following:  To finish changing, press OK.  To change more details, go to step f. h 54 Press Stop/Exit. Tone or Pulse (not available in New Zealand) 7 If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have Touch Tone service, you will not need this feature to send tone signals. a b Press Hook. Press # on the machine’s control panel. Any digits dialled after this will send tone signals. When you hang up, the machine will return to the Pulse dialling service. 8 Making copies c How to copy Press Mono Start or Colour Start. 8 The following steps show the basic copy operation. For details about each option, see the Advanced User's Guide. a 8 When you want to make a copy, press (COPY) to illuminate it in blue.  Make sure you are in Copy mode. Note If the LCD shows Please Wait and the machine stops copying while you are making multiple copies, please wait for 30 to 40 seconds until the machine finishes the colour registrations and cleaning process of the belt unit. Stop copying 8 To stop copying, press Stop/Exit. Copy settings  The LCD shows: Favorite Copy Quality Enlarge/ Reduce Duplex Copy Auto 100% Off 8 Press COPY and then press d or c to choose the setting you want. For details about changing the copy settings, see Copy settings in Chapter 7 of the Advanced User's Guide. You can change the following copy settings:  Quality You can enter the number of copies you want by pressing the + and buttons on the Touchscreen.  Enlarge/Reduce  Duplex Copy  Tray Use Note The default setting is Fax mode. You can change the amount of time that the machine stays in Copy mode after the last copy operation. (See Mode Timer in Chapter 1 of the Advanced User's Guide.) b Do one of the following to load your document:  Place the document face up in the ADF. (See Using the automatic document feeder (ADF) on page 26.)  Load your document face down on the scanner glass. (See Using the scanner glass on page 27.)  Brightness  Contrast  Stack / Sort  Page Layout  2in1(ID)  Color Adjust (Saturation)  Set New Default  Factory Reset  Favorite Settings  Favorite 55 8 9 Printing data from a USB Flash memory drive or digital camera supporting mass storage b With the Direct Print feature, you do not need a computer to print data. You can print by just plugging your USB Flash memory drive into the machine’s USB direct interface. You can also connect and print directly from a camera set to USB mass storage mode. 9 Choose Brother MFC-XXXX Printer (1) and check the Print to file box (2). Click Print. 1 Note 2 • Some USB Flash memory drives may not work with the machine. • If your camera is in PictBridge mode, you cannot print data. Please refer to the documentation supplied with your camera to switch from PictBridge mode to mass storage mode. Creating a PRN or PostScript® 3™ file for direct printing Note The screens in this section may vary depending on your application and operating system. a 56 From the menu bar of an application, click File, then Print. c 9 Choose the folder you want to save the file to and enter the file name if you are prompted to. If you are prompted for a file name only, you can also specify the folder you want to save the file in by entering the directory name. For example: C:\Temp\FileName.prn If you have a USB Flash memory drive or digital camera connected to your computer, you can save the file directly to the USB Flash memory drive. Printing data from a USB Flash memory drive or digital camera supporting mass storage Printing data directly from the USB Flash memory drive or digital camera supporting mass storage a Note • Make sure your digital camera is turned on. 9 Connect your USB Flash memory drive or digital camera to the USB direct interface (1) on the front of the machine. Press Direct Print. Your machine will enter Direct Print Mode. • If your machine has been set to Secure Function Lock On, you may not be able to access Direct Print. (For explanations about error messages that may occur, see Switching Users in chapter 2 of the Advanced User's Guide.) b Press a or b to choose the folder name and file name you want to print. If you have chosen the folder name, press a or b to choose the file name you want to print. Note • Your digital camera must be switched from PictBridge mode to mass storage mode. 1 • If you want to print an index of the files, press Index Print on the Touchscreen. Press Mono Start or Colour Start to print the data. 1 9 • When the machine is in Deep Sleep mode, the LCD does not show any information even if you connect a USB flash memory drive to the USB direct interface. Press the Touchscreen or any key to wake up the machine. Press Direct Print on the Touchscreen, the LCD will show the Direct Print menu. c Choose the number of copies you want by pressing the + and - buttons on the Touchscreen. d Do one of the following:  Press Print Settings. Go to step e.  If you do not need to change the current default settings, go to step g. 57 Chapter 9 e Press a or b to display an option setting you need to change. Press the option and change the setting. Changing the default settings for direct print Note You can change the default settings for Direct Print. • You can choose the following settings: Paper Size a Connect your USB Flash memory drive or digital camera to the USB direct interface on the front of the machine. b c d Press Direct Print on the LCD. e Press the new option you want. Repeat steps d to e for each setting you want to change. Paper Type Multiple Page Orientation Duplex Collate Tray Use Print Quality PDF Option • Depending on the file type, some of these settings may not appear. f Do one of the following:  If you want to change other option settings, repeat step e.  If you do not want to change any other options, press and go to step g. g Press Mono Start or Colour Start to print the data. IMPORTANT • To prevent damage to your machine, DO NOT connect any device other than a digital camera or USB Flash memory drive to the USB direct interface. • DO NOT remove the USB Flash memory drive or digital camera from the USB direct interface until the machine has finished printing. 58 Press Default Settings. Press a or b to display the setting you want to change. Press the setting. Note How to display all available options: When the LCD displays the d and c buttons, press d or c to display all available options. 9 10 How to print from a computer Printing a document 10 10 The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See Printing for Windows ® or Printing and Faxing for Macintosh in the Software User's Guide for the details about the print settings.) a Install the Brother printer driver on the Installation CD-ROM. (See the Quick Setup Guide.) b From your application, choose the Print command. c Choose the name of your machine in the Print dialog box and click Properties. d Choose the settings you want in the Properties dialog box.  Paper Size  Orientation  Copies 10  Media Type  Print Quality  Colour / Mono  Multiple Page  Duplex / Booklet  Paper Source Click OK. e Click OK to begin printing. 59 11 How to scan to a computer Scanning a document as PDF file using ControlCenter4 (Windows®) 11 11 (For Macintosh users) See Scanning in the Software User's Guide. Note The screens on your PC may vary depending on your model. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. You can use ControlCenter4 on your computer. a b Load your document. (See How to load documents on page 26.) c Choose Home Mode or Advanced Mode before you use ControlCenter4. d Make sure the machine you want to use is selected from the Model pull-down list. 60 Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. How to scan to a computer e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg). Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 2 3 4 5 11 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the Browse button. 4 You can choose a scanning resolution from the Resolution pull-down list. 5 You can choose the document size from the pull-down list. 61 Chapter 11 f g 62 Click OK. Click File. The machine starts the scanning process. The folder where the scanned data is saved will open automatically. How to scan to a computer Changing the SCAN key settings Before scanning 11 11 To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.  Install the scanner drivers on the Installation CD-ROM. (See the Quick Setup Guide.)  Configure the machine with a TCP/IP address if network scanning does not work. (See Configuring Network Scanning in the Software User's Guide.) SCAN key settings 11 You can change your machine’s SCAN key settings using ControlCenter4. a Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. b c d Make sure the machine you want to use is selected from the Model pull-down list. Click the Device Settings tab. Click Device Scan Settings. 11 63 Chapter 11 e Choose the File tab. You can change the default settings. 1 2 3 4 5 1 You can choose the file type from the pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the Browse button. 4 You can choose a scanning resolution from the Resolution pull-down list. 5 You can choose the document size from the pull-down list. f 64 Click OK. How to scan to a computer Scanning using the SCAN key a b c d e f 11 Load your document. (See How to load documents on page 26.) Press (SCAN). Press Scan to PC. Press File. (For Network users) Press a or b to choose the destination computer you want to send to. Press OK. If the LCD prompts you to enter a PIN number, enter the 4-digit PIN number for the destination computer using the dial pad on the control panel. Press OK. Do one of the following:  If you want to change the duplex setting, press Duplex Scan. Then press Off, DuplexScan :LongEdge or DuplexScan :ShortEdge.  To start scanning without changing additional settings, go to step g. g Press Mono Start or Colour Start. The machine starts the scanning process. Note Choose the scan mode you want. Scan to: • USB 11 • Network • FTP • E-mail (Server) • E-Mail • Image • OCR • File 65 A Routine maintenance Replacing the consumable items A The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. Toner cartridge Drum unit See Replacing a Toner cartridge on page 70. Model Name: TN-340BK, TN-348BK, TN-340C, TN-345C, TN-348C, TN-340M, TN-345M, TN-348M, TN-340Y, TN-345Y, TN-348Y, 66 A See Replacing the drum unit on page 76. Model Name: DR-340CL Belt unit Waste toner box See Replacing the belt unit on page 82. See Replacing the waste toner box on page 88. Model Name: BU-300CL Model Name: WT-300CL Routine maintenance LCD messages Consumable item to replace Approximate life How to replace Model name Toner Low Toner cartridge See page 70. TN-340BK 3, Prepare New Toner Cartridge.X X = Black, Cyan, Magenta, Yellow 2,500 pages 1 2 3 TN-348BK 5, 6,000 pages 1 2 5 TN-340C 3, TN-345C 4, 1,500 pages 1 2 3 TN-348C 5, 3,500 pages 1 2 4 TN-340M 3, 6,000 pages 1 2 5 TN-345M 4, TN-348M 5, TN-340Y 3, TN-345Y 4, TN-348Y 5 Replace Parts Waste toner box WT Box End Soon 50,000 pages 1 See page 88. 1 A4 or Letter size single-sided pages. 2 Approx. cartridge yield is declared in accordance with ISO/IEC 19798. 3 Standard toner cartridge 4 High capacity toner cartridge 5 Super high capacity toner cartridge WT-300CL A 67 You will need to clean the machine regularly and replace the consumable items when the following messages are displayed on the LCD. LCD messages Consumable item to replace Approximate life How to replace Model name Replace TonerX Toner cartridge See page 70. TN-340BK 5 X = Black, Cyan, Magenta, Yellow 2,500 pages 1 2 5 TN-348BK 7, 6,000 pages 1 2 7 TN-340C 5, TN-345C 6, 1,500 pages 1 2 5 TN-348C 7, 3,500 pages 1 2 6 TN-340M 5, 6,000 pages 1 2 7 TN-345M 6, TN-348M 7, TN-340Y 5, TN-345Y 6, TN-348Y 7 Drum unit 25,000 pages 1 3 4 See page 77. DR-340CL Replace Parts Belt Unit Belt unit 50,000 pages 1 See page 82. BU-300CL Replace WT Box Waste toner box 50,000 pages 1 See page 88. WT-300CL Replace Parts Fuser Unit Fuser unit 100,000 pages 1 Call your Brother dealer for a replacement fuser unit. Replace Parts Laser Unit Laser unit 100,000 pages 1 Call your Brother dealer for a replacement laser unit. Replace Parts PF Kit 1 Paper feeding kit 1 100,000 pages 1 Call your Brother dealer for a replacement paper feeding kit 1. Replace Parts PF Kit 2 Paper feeding kit 2 100,000 pages 1 Call your Brother dealer for a replacement paper feeding kit 2. Replace Parts PF Kit MP Paper feeding kit MP 50,000 pages 1 Call your Brother dealer for a replacement paper feeding kit MP. Replace Parts Drum Unit Drum Stop 1 A4 or Letter size single-sided pages. 2 Approx. cartridge yield is declared in accordance with ISO/IEC 19798. 3 1 page per job. 4 Drum life is approximate and may vary by type of use. 5 Standard toner cartridge 6 High capacity toner cartridge 7 Super high capacity toner cartridge 68 Routine maintenance Note • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. • We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside. • If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced. • The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used. • Availability of toner cartridges differs from one country to another. Visit the Brother Solutions Center at http://solutions.brother.com/ or contact your local Brother office for further details. A 69 Replacing a Toner cartridge Model Name: For the model name of toner cartridges, see Replacing the consumable items on page 66. The Standard toner cartridges can print approximately 2,500 pages (black) or approximately 1,500 pages (cyan, magenta, yellow) 1. The High Yield toner cartridges can print approximately 3,500 pages (cyan, magenta, yellow) 1. The Super High Yield toner cartridges can print approximately 6,000 pages (black, cyan, magenta, yellow). Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the LCD shows Toner Low. The toner cartridges that come supplied with the machine are standard toner cartridges. 1 Approx. cartridge yield is declared in accordance with ISO/IEC 19798. Note • It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning. • To ensure high quality printing, we recommend that you use only Brother Original toner cartridges. When you want to buy toner cartridges, please call your Brother dealer. • We recommend that you clean the machine when you replace the toner cartridge. See Cleaning and Checking the machine on page 95. • If you change the print density setting for lighter or darker printing, the amount of toner used will change. • Wait to unpack the toner cartridge until immediately before you put it into the machine. 70 A Toner Low A If the LCD shows Toner Low Prepare New Toner Cartridge.X, buy a new toner cartridge and have it ready before you get a Replace Toner message. The LCD shows the toner colour that is near the end of its life (Cyan, Magenta, Yellow or Black). Replace Toner A When the LCD shows Replace Toner the machine will stop printing until you replace the toner cartridge. The message on the LCD will indicate which colour you need to replace. A new or unused Brother Original toner cartridge will reset the Replace Toner mode. Routine maintenance Replacing the toner cartridges a Make sure that the machine is turned on. b Press the front cover release button and then open the front cover. A c Hold the green handle of the drum unit. Pull the drum unit out until it stops. A 71 d Hold the handle of the toner cartridge and slightly push it toward the machine to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. IMPORTANT • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal Booklet for how to clean the machine. Be careful not to inhale toner. 72 Note • Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge. • Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. Routine maintenance e Push to release the latches of the corona wire cover (1), and then open the cover. f Clean the corona wires inside the drum unit by gently sliding the green tabs from left to right and right to left several times. 1 1 Note Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. A 73 g Close the corona wire cover. i Unpack the new toner cartridge. Gently shake it from side to side several times to distribute the toner evenly inside the cartridge. IMPORTANT • Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged. h 74 Repeat steps e to g to clean each of three remaining corona wires. • Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges. Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine, or the refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridges other than Brother Original products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty. Routine maintenance j Pull off the protective cover. k Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit, then slightly pull it toward you until you hear it click into place. Make sure that you match the toner cartridge colour to the same colour label on the drum unit. Repeat this for all the toner cartridges. IMPORTANT Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations. C M Y K A C - Cyan M - Magenta Y - Yellow K - Black 75 l Push the drum unit in until it stops. Replacing the drum unit A Model name: DR-340CL A new drum unit can print approximately 25,000 A4 or Letter size single-sided pages. IMPORTANT For best performance, use a Brother Original drum unit and Brother Original toner units. Printing with a third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage may not apply to problems caused by the use of a third-party drum unit or toner unit. Drum Error A The corona wires have become dirty. Clean the corona wires in the drum unit. (See Cleaning the corona wires on page 101.) If you cleaned the corona wires and Drum Error was not cleared then the drum unit is at the end of its life. Replace the drum unit with a new one. Replace Parts Drum m Close the front cover of the machine. Note After you replace a toner cartridge, DO NOT turn off the machine's power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode. The drum unit has exceeded its rated life. Please replace the drum unit with a new one. We recommend a Brother Original drum unit be installed at this time. After replacement, reset the drum counter by following the instructions included with the new drum unit. Drum Stop We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a Brother Original drum unit be installed at this time. After replacement, reset the drum counter by following the instructions included with the new drum unit. 76 A A Routine maintenance Replacing the drum unit A c Hold the green handle of the drum unit. Pull the drum unit out until it stops. IMPORTANT • While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • Every time you replace the drum unit, clean the inside of the machine. (See Cleaning and Checking the machine on page 95.) a Make sure that the machine is turned on. b Press the front cover release button and then open the front cover. A 77 d Turn the green lock lever (1) at the left of the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 IMPORTANT • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. • Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit. 78 Routine maintenance e Hold the handle of the toner cartridge and slightly push it to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal Booklet for how to clean the machine. Be careful not to inhale toner. Note • Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit. • Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. 79 A f Unpack the new drum unit and remove the protective cover. IMPORTANT • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. g Hold the handle of the toner cartridge and slide the toner cartridge into the new drum unit, then slightly pull it toward you until you hear it click into place. Make sure that you match the toner cartridge colour to the same colour label on the drum unit. Repeat this for all the toner cartridges. C M Y K • Unpack the drum unit just before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit. 80 C - Cyan M - Magenta Y - Yellow K - Black Routine maintenance h Make sure the green lock lever (1) is in the release position as shown in the illustration. j 1 1 k i Turn the green lock lever (1) clockwise to the lock position. Push the drum unit in until it stops. Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. 1 A 2 l Close the front cover of the machine. 81 Resetting the drum counter When you replace a drum unit with a new one, you will need to reset the drum counter by completing the following steps: a b Press MENU. Press a or b to display Machine Info.. Press Machine Info.. c d e Press Reset Menu. f Press Yes, and then press Stop/Exit. A Replacing the belt unit Model name: BU-300CL A new belt unit can print approximately 50,000 A4 or Letter size single-sided pages. Replace Parts Belt Unit When the Replace Parts Belt Unit message appears on the LCD, you will need to replace the belt unit: Press Drum. The machine will display Reset Drum?. IMPORTANT • DO NOT touch the surface of the belt unit. If you touch it, it could degrade print quality. • Damage caused by incorrect handling of the belt unit may void your warranty. a 82 A Make sure that the machine is turned on. A Routine maintenance b Press the front cover release button and then open the front cover. c Hold the green handle of the drum unit. Pull the drum unit out until it stops. A 83 d Turn the green lock lever (1) at the left of the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 IMPORTANT • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. • Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit. 84 Routine maintenance • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. e Hold the green handle of the belt unit with both hands and lift the belt unit up, then pull it out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration. A f Unpack the new belt unit. 85 g Put the new belt unit back in the machine. Make sure the belt unit is level and fits firmly into place. h Make sure the green lock lever (1) is in the release position as shown in the illustration. 1 i Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. 1 2 86 Routine maintenance j Turn the green lock lever (1) clockwise to the lock position. 1 k Push the drum unit in until it stops. Resetting the belt unit counter A When you replace a belt unit with a new one, you will need to reset the belt unit counter by completing the following steps: a b Press MENU. c d e Press Reset Menu. f Press Yes, and then press Stop/Exit. Press a or b to display Machine Info.. Press Machine Info.. Press Belt Unit. The machine will display Reset Belt Unit?. A l Close the front cover of the machine. 87 Replacing the waste toner box A Model name: WT-300CL A new waste toner box can print approximately 50,000 A4 or Letter size single-sided pages. Replace Parts WT Box End Soon A If the LCD shows Replace Parts WT Box End Soon, it means the waste toner box is near the end of its life. Buy a new waste toner box and have it ready before you get a Replace WT Box message. Replace WT Box When the Replace WT Box message appears on the LCD, you will need to replace the waste toner box: WARNING DO NOT put the waste toner box into a fire. It could explode. Be careful not to spill the toner. DO NOT inhale or allow it to get into your eyes. IMPORTANT DO NOT reuse the waste toner box. a 88 Make sure that the machine is turned on. A b Press the front cover release button and then open the front cover. Routine maintenance c Hold the green handle of the drum unit. Pull the drum unit out until it stops. d Turn the green lock lever (1) at the left of the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 A 89 IMPORTANT • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. • Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit. 90 • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Routine maintenance e Hold the green handle of the belt unit with both hands and lift the belt unit up, then pull it out. f Remove the two pieces of orange packing material and discard them. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration. Note This step is only necessary when you are replacing the waste toner box for the first time, and are not required for the replacement waste toner box. The orange packing pieces are installed at the factory to protect your machine during shipment. 91 A g Hold the green handle of the waste toner box and remove the waste toner box from the machine. CAUTION Handle the waste toner box carefully in case you accidentally spill or scatter toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. Note Discard the used waste toner box according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. 92 h Unpack the new waste toner box and put the new waste toner box in the machine using the green handle. Make sure the waste toner box is level and fits firmly into place. Routine maintenance i Put the belt unit back into the machine. Make sure the belt unit is level and fits firmly into place. j Make sure the green lock lever (1) is in the release position as shown in the illustration. 1 k Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. 1 A 2 93 l Turn the green lock lever (1) clockwise to the lock position. 1 m Push the drum unit in until it stops. n Close the front cover of the machine. 94 Routine maintenance Cleaning and Checking the machine Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth. Cleaning the outside of the machine A A a Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. b Pull the paper tray completely out of the machine. c Wipe the outside of the machine with a dry, lint-free soft cloth to remove dust. WARNING DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. Be careful not to inhale toner. IMPORTANT Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine. A d Remove any paper that is in the paper tray. 95 e f g Wipe the inside and the outside of the paper tray with a dry, lint-free soft cloth to remove dust. Re-load the paper and put the paper tray firmly back in the machine. Cleaning the scanner glass a Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. b Unfold the ADF document support (1) and then open the ADF cover (2). Clean the white bar (3) and the scanner glass strip (4) underneath it with a soft lint-free cloth moistened with water. Close the ADF cover (2) and fold the ADF document support (1). 3 2 1 4 Plug the machine’s power cord back into the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine. c Lift the document cover (1). Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water. 1 2 3 96 A Routine maintenance d In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with water. Cleaning the laser scanner windows a Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. b Press the front cover release button and then open the front cover. 1 2 A Note In addition to cleaning the scanner glass and glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning. e Plug the machine’s power cord back into the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine. A 97 c Hold the green handle of the drum unit. Pull the drum unit out until it stops. d Turn the green lock lever (1) at the left of the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 98 Routine maintenance IMPORTANT e Wipe the four scanner windows (1) with a dry, lint-free cloth. • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. 1 f Make sure the green lock lever (1) is in the release position as shown in the illustration. A • Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit. 1 99 g Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. i Push the drum unit in until it stops. j k Close the front cover of the machine. 1 2 h Turn the green lock lever (1) clockwise to the lock position. 1 100 Plug the machine’s power cord back into the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine. Routine maintenance Cleaning the corona wires A b Hold the green handle of the drum unit. Pull the drum unit out until it stops. If you have print quality problems, clean the four corona wires as follows: a Press the front cover release button and then open the front cover. A 101 c Hold the handle of the toner cartridge and slightly push it toward the machine to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. d Push to release the latches of the corona wire cover (1), and then open the cover. 1 102 Routine maintenance e Clean the corona wires inside the drum unit by gently sliding the green tabs from left to right and right to left several times. f Close the corona wire cover. g Repeat steps d to f to clean each of three remaining corona wires. 1 Note Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. A 103 h Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit, then slightly pull it toward you until you hear it click into place. Make sure that you match the toner cartridge colour to the same colour label on the drum unit. Repeat this for all the toner cartridges. i Push the drum unit in until it stops. j Close the front cover of the machine. C M Y K C - Cyan M - Magenta Y - Yellow K - Black 104 Routine maintenance Cleaning the drum unit A h Press the front cover release button and then open the front cover. If your printout has coloured dots at 94 mm intervals, follow the steps below to solve the problem. a Make sure that the machine is in the Ready mode. b c Press MENU. d Press a or b to display Drum Dot Print. Press Drum Dot Print. e The machine will display Press Start. Press Mono Start or Colour Start. f The machine will print the Drum Dot test print. Then press Stop/Exit. g Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. Press a or b to display Print Reports. Press Print Reports. A 105 i Hold the green handle of the drum unit. Pull the drum unit out until it stops. j Turn the green lock lever (1) at the left of the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 106 Routine maintenance IMPORTANT • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. k Hold the handle of the toner cartridge and slightly push it to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. A • Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit. 107 l Turn the drum unit over by holding the green handles. Make sure that the drum unit gears (1) are on the left hand side. 1 m Note the following information from the drum dot check sheet:  Dot colour For example, a mark on the cyan drum would produce a cyan dot on the check sheet.  Dot location Note which of the printed columns the dot appears in. 108 n On the problem colour drum, use the numbered markers next to the drum roller to find the mark. For example, a cyan dot in column 2 on the check sheet would mean that there is a mark on the cyan drum in the "2" region. Routine maintenance o Turn the drum unit gear toward you by hand while looking at the surface of the suspected area. r Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit, then slightly pull it toward you until you hear it click into place. Make sure that you match the toner cartridge colour to the same colour label on the drum unit. Repeat this for all the toner cartridges. C p When you have found the mark on the drum that matches the drum dot check sheet, wipe the surface of the drum gently with a cotton swab until the dust or paper powder on the surface comes off. M Y K A C - Cyan M - Magenta Y - Yellow K - Black IMPORTANT DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids. q Turn the drum unit over by holding the green handles. 109 s Make sure the green lock lever (1) is in the release position as shown in the illustration. u 1 1 t Turn the green lock lever (1) clockwise to the lock position. v Push the drum unit in until it stops. w Close the front cover of the machine. Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. 1 2 110 Routine maintenance x Plug the machine’s power cord back into the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine. Cleaning the paper pick-up rollers A If you have paper feed problems, clean the pick-up rollers as follows: a Turn off the machine. Unplug the power cord from the electrical socket. b Pull the paper tray completely out of the machine. A 111 c Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust. 1 Calibration The output density for each colour may vary depending on the environment the machine is in such as temperature and humidity. Calibration helps you to improve the colour density. a b Press MENU. c Press a or b to display Calibration. Press Calibration. d e Press Calibrate. f g The machine will display Completed. Press a or b to display Printer. Press Printer. The machine will display Calibrate?. Press Yes to confirm. Press Stop/Exit. You can reset the calibration parameters back to those set at the factory. d Wipe the two pick-up rollers (1) inside the machine to remove dust. 1 e f 112 Put the paper tray back in the machine. Plug the machine’s power cord back into the electrical socket. Turn on the machine. a b Press MENU. c Press a or b to display Calibration. Press Calibration. d e Press Reset. f g The machine will display Completed. Press a or b to display Printer. Press Printer. The machine will display Reset?. Press Yes to confirm. Press Stop/Exit. A Routine maintenance Note • If an error message is displayed, press Mono Start or Colour Start and try again. (For more information, see Error and maintenance messages on page 115.) • If you print using the Windows® printer driver, the driver will get the calibration data automatically if both Use Calibration Data and Get Device Data Automatically are on. The default settings are on. (See Advanced tab in the Software User's Guide.) • If you print using the Macintosh printer driver, you need to perform the calibration using the Status Monitor. After turning the Status Monitor on, choose Color Calibration from the Control menu. (See Status Monitor in the Software User's Guide. When the Status Monitor is open, choose Control / Color Calibration from the menu bar.) Auto Registration A Registration A If solid areas of colour or images have cyan, magenta or yellow fringes, you can use the auto-registration feature to correct the problem. a b Press MENU. c Press a or b to display Auto Regist.. Press Auto Regist.. d The machine will display Registration?. Press Yes. e f The machine will display Completed. Press a or b to display Printer. Press Printer. Press Stop/Exit. A 113 Manual Registration If colour still appears incorrectly after autoregistration, you will need to perform manual registration. a b Press MENU. Press a or b to display Printer. Press Printer. c Press a or b to display Manual Regist.. Press Manual Regist.. d e f Press Print Chart. g Starting at 1 Magenta Left on the chart, check which coloured bar has the most uniform print density. Press 1 Magenta Left and choose the number on the Touchscreen, using d or c to display more numbers if necessary. Repeat for 2 Cyan Left, 3 Yellow Left, 4, 5, 6 to 9. h Press OK if you finished entering the numbers. i Press Stop/Exit. 114 Press Mono Start or Colour Start. When the machine has finished printing the registration chart, press Set Regist. to correct the colour manually. A Frequency (Colour Correction) You can set how often the colour correction (Colour Calibration and Auto Registration) occurs. The default setting is Normal. The colour correction process consumes some amount of the toner. a b Press MENU. c Press a or b to display Frequency. Press Frequency. d e Press Normal, Low or Off. Press a or b to display Printer. Press Printer. Press Stop/Exit. A B Troubleshooting B Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message Cause Action Access Denied The function you want to use is restricted by Secure Function Lock. Contact your administrator to check your Secure Function Lock Settings. Access Error The device is removed from the USB direct interface while the data is processing. Press Stop/Exit. Reinsert the device and try to print with Direct Print. Calibration failed. Calibration failed.  Turn off the machine. Wait a few seconds, then turn it on again.  Put in a new drum unit. (See Replacing the drum unit on page 77.)  Put in a new belt unit. (See Replacing the belt unit on page 82.)  Put in a new waste toner box. (See Replacing the waste toner box on page 88.)  If the problem continues, call your Brother dealer. Cartridge Error Put the Black (K) Toner Cartridge The toner cartridge is not installed correctly. back in. 1 1 The toner cartridge colour with the problem is shown in the message. Comm.Error Poor telephone line quality caused a communication error. Pull out the drum unit and remove the toner cartridge for the colour that is indicated on the LCD, then re-install the toner cartridge in the drum unit. Put the drum unit back into the machine. Try sending the fax again or try connecting the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. 115 B Error Message Cause Action Condensation One of the issues that can cause this error is that condensation may form inside the machine after a room temperature change. Leave the machine powered on, and fully open the front cover. Wait 30 minutes, switch OFF and close the cover, then switch ON. If this does not clear the error, call your Brother dealer. Connection Fail You tried to poll a fax machine that is not in Polled Waiting mode. Check the other fax machine’s polling setup. Cooling Down The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something. Cover is Open. The front cover is not completely closed. Close the front cover of the machine. Cover is Open The ADF cover is not completely closed. Close the ADF cover of the machine. The ADF is open while loading a document. Close the ADF cover of the machine, then press Stop/Exit. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.  Close the fuser cover of the machine. Wait for a while Cover is Open DIMM Error If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it.  Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Mono Start or Colour Start.  The DIMM is not installed correctly.  Turn off the machine and remove the DIMM.  The DIMM is broken.  Confirm the DIMM meets the required specifications. (See Memory board in Appendix B of the Advanced User's Guide.)  The DIMM does not meet the required specifications.  Re-install the DIMM correctly. Wait a few seconds, and then turn it on again.  If this error message appears again, replace the DIMM with a new one. (See Installing extra memory in Appendix B of the Advanced User's Guide.) Disconnected 116 The other person or other person’s fax machine stopped the call. Try to send or receive again. Troubleshooting Error Message Cause Action Document Jam The document was not inserted or fed correctly, or the document scanned from the ADF was too long. See Document jams on page 123 or Using the automatic document feeder (ADF) on page 26. Drum Error The corona wire on the drum unit needs to be cleaned. Clean the corona wire on the drum unit. (See Cleaning the corona wires on page 101.) Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the drum unit on page 77.) Duplex Disabled The back of the machine is not closed completely. Close the back cover of the machine. Although the size of paper in the paper tray matches the paper size that was selected from the control panel or printer driver, the machine has stopped printing when it encountered an additional, different size of paper in the tray. Make sure the paper tray contains only the size of paper you select in either the control panel or printer driver, then press Mono Start or Colour Start. The paper tray was pulled out before the machine completed printing on both sides of the paper. Re-install the paper tray and press Mono Start or Colour Start. The temperature of the fuser unit does not rise to a specified temperature within the specified time. Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. Close the Back Cover of the machine. Duplex Disabled Reload paper, then press Start. Fuser Error The fuser unit is too hot. Jam Duplex The paper is jammed underneath Paper Tray 1 or in the fuser unit. (See Paper is jammed underneath paper tray 1 on page 133.) Jam Inside The paper is jammed inside the machine. (See Paper is jammed inside the machine on page 129.) Jam MP The paper is jammed in the MP tray of the machine. (See Paper is jammed in the MP tray on page 125.) Jam Rear The paper is jammed in the back of the machine. (See Paper is jammed at the back of the machine on page 127.) Jam Tray 1 The paper is jammed in the paper tray of the machine. (See Paper is jammed in paper tray 1 or tray 2 on page 126.) Limit Exceeded The number of pages you are allowed to print has been exceeded. The print job will be cancelled. Contact your administrator to check your Secure Function Lock Settings. Low Temperature The room temperature is too low for the machine to operate. Increase the room temperature to allow the machine to operate. Jam Tray 2 B 117 Error Message Cause Action No Belt Unit The belt unit is not installed correctly. Re-install the belt unit. (See Replacing the belt unit on page 82.) No Paper The machine is out of paper or paper is not correctly loaded in the paper tray. Do one of the following:  Refill the paper in the paper tray.  Remove the paper and load it again.  If the problem is not resolved, the paper pick-up roller may need to be cleaned. Clean the paper pick-up roller. (See Cleaning the paper pick-up rollers on page 111.) No Permission You have attempted to print in colour using a Secure Function Lock ID that is restricted to mono printing only. The print job will be cancelled. Contact your administrator to check your Secure Function Lock Settings. No Response/Busy The number you dialled does not answer or is busy. Verify the number and try again. No Toner The toner cartridge for the colour indicated on the LCD is not installed correctly. Pull out the drum unit. Take out the toner cartridge for the colour indicated on the LCD, and then put it back into the drum unit. No Tray The paper tray indicated on the LCD is not installed properly. Re-install the paper tray that is indicated on the LCD. No Waste Toner The waste toner box is not installed properly. Re-install the waste toner box. (See Replacing the waste toner box on page 88.) 118 Troubleshooting Error Message Cause Action Out of Memory The machine’s memory is full. Fax sending or copy operation in progress Do one of the following:  Press Mono Start or Colour Start to send or copy the scanned pages.  Press Stop/Exit and wait until the other operations in progress finish, and then try again.  Clear the faxes from the memory. Print the faxes that are stored in the memory to restore the memory to 100%. Then turn off Fax Storage to avoid storing more faxes in the memory. (See Printing a fax from the memory in Chapter 4 of the Advanced User's Guide and Fax Storage in Chapter 4 of the Advanced User's Guide.)  Add optional memory. (See Memory board in Appendix B of the Advanced User's Guide.) Print operation in process Do one of the following:  Reduce the print quality. (See Basic tab in the Software User's Guide.)  Clear the faxes from the memory. (See the above explanation.) Print Unable XX The machine has a mechanical problem. Do one of the following:  Turn off the machine, wait for a few minutes, and then turn it on again. (See Transferring your faxes or Fax Journal report on page 122.)  If the problem continues, call your Brother dealer. Protected Device The protect switch of the USB Flash memory drive is on. Turn off the protect switch of the USB Flash memory drive. Registration failed. Registration failed. Do one of the following:  Turn off the machine’s power switch. Wait a few seconds, then turn it on again.  Try Manual Registration, MENU, Printer, Manual Regist.. (See Manual Registration on page 114.)  Put in a new belt unit. (See Replacing the belt unit on page 82.)  If the problem continues, call your Brother dealer. 119 B Error Message Cause Action Rename the File There is already a file on the USB Flash memory drive with the same name as the file you are trying to save. Change the name of the file on the USB Flash memory drive or the file you are trying to save. Replace Parts Belt Unit It is time to replace the belt unit. Replace the belt unit. (See Replacing the belt unit on page 82.) Replace Parts Drum Unit It is time to replace the drum unit. Replace the drum unit. The drum unit counter was not reset when a new drum was installed. Reset the drum unit counter. (See Replacing the drum unit on page 77.) (See Resetting the drum counter on page 82.) Replace Parts Fuser Unit It is time to replace the fuser unit. Call your Brother dealer or a Brother Authorized Service Center to replace the fuser unit. Replace Parts It is time to replace the paper feeding kit. Call your Brother dealer or a Brother Authorized Service Center to replace the PF Kit. Replace Parts WT Box End Soon The waste toner box is near the end of its life. Buy a new waste toner box before you get a Replace WT Box message. Replace TonerX The toner cartridge is at the end of its life. Replace the toner cartridge for the colour indicated on the LCD. (See Replacing a Toner cartridge on page 70.) Replace WT Box It is time to replace the waste toner box. Replace the waste toner box. (See Replacing the waste toner box on page 88.) Scan Unable XX The machine has a mechanical problem. PF Kit 1 PF Kit 2 PF Kit MP  Turn off the machine and then turn it on again. (See Transferring your faxes or Fax Journal report on page 122.)  If the problem continues, call your Brother dealer. Document is too long for duplex scanning. Press Stop/Exit. Use the suitable size of paper for duplex scanning. (See Document Size on page 195.) Short paper The length of the paper in the tray is too short for the machine to deliver it to the Face-down output tray. Open the back cover (face-up output tray) to let the printed paper out on the face-up output tray. Remove the printed pages and then press Mono Start or Colour Start. Size Error DX The paper size defined in the printer driver is not usable for the automatic duplex printing. Press Mono Start or Colour Start. Choose a paper size which is supported by the duplex tray. (See Print media on page 196.) Size mismatch The paper in the tray is not the correct size. Load the correct size of paper in the tray and set the “Paper Size” (MENU, General Setup, Tray Setting). (See Paper Size and Type on page 18.) 120 Troubleshooting Error Message Cause Action Small paper The paper size specified in the printer driver is too small for the machine to deliver it to the Facedown output tray. Open the back cover (face-up output tray) to let the printed paper out on the face-up output tray and then press Mono Start or Colour Start. Toner Error One or more toner cartridges are not installed correctly. Pull out the drum unit. Take out all the toner cartridges, and then put them back into the drum unit. Toner Low The toner cartridge is near the end of its life. Buy a new toner cartridge for the colour that is indicated on the LCD before you get a Replace Toner message. Too Many Files There are too many files stored Reduce the number of files stored on the USB on the USB Flash memory drive. Flash memory drive. Unusable Device An incompatible or defective device has been connected to the USB direct interface. Remove the USB Flash memory drive from the USB direct interface. B 121 Transferring your faxes or Fax Journal report Transferring faxes to your PC B If the LCD shows:  Print Unable XX You can transfer the faxes from your machine’s memory to your PC. a Make sure that you have installed MFL-Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC. (For details about PC-Fax Receive, see PC-FAX receiving in the Software User's Guide.) b Make sure that you have set PC Fax Receive on the machine. (See PC-Fax Receive in Chapter 4 of the Advanced User's Guide.) If faxes are in the machine’s memory when you set up PC-Fax Receive, the LCD will ask if you want to transfer the faxes to your PC. c Do one of the following:  Scan Unable XX We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 122 or Transferring faxes to your PC on page 122.) You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring the Fax Journal report to another fax machine on page 122.) Note If there is an error message on the machine’s LCD after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it. Transferring faxes to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. (See Enter personal information (Station ID) in the Quick Setup Guide.) a b c d e Press MENU. Press a or b to display Service. Press Service. Press Data Transfer. Press Fax Transfer.  Enter the fax number to which faxes will be forwarded. f 122  To transfer all faxes to your PC, press Yes. You will be asked if you want a backup print.  To exit and leave the faxes in the memory, press No. B d Press Mono Start or Colour Start. Press Stop/Exit. Transferring the Fax Journal report to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. (See Enter personal information (station ID) in the Quick Setup Guide.) a b Press MENU. c d e Press Data Transfer. f Press Mono Start or Colour Start. Do one of the following:  If the LCD shows No Data, there are no faxes left in the machine’s memory. Press Stop/Exit. B Press a or b to display Service. Press Service. Press Report Trans.. Enter the fax number to which the Fax Journal report will be forwarded. B Troubleshooting Document jams Document is jammed in the top of the ADF unit a Take out any paper from the ADF that is not jammed. b c Open the ADF cover. d e Close the ADF cover. B Document is jammed under the document cover a Take out any paper from the ADF that is not jammed. b c Lift the document cover. d e Close the document cover. B B Pull the jammed document out to the right. Pull the jammed document out to the left. Press Stop/Exit. Press Stop/Exit. B 123 Removing small documents jammed in the ADF a b c d 124 B Document is jammed at the output tray Lift the document cover. a Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. Take out any paper from the ADF that is not jammed. b Pull the jammed document out to the right. c Press Stop/Exit. Close the document cover. Press Stop/Exit. B Troubleshooting Paper jams Paper is jammed in the MP tray d B When loading paper in the MP tray, make sure that the paper stays under the maximum paper mark (1) on both sides of the tray. B If the LCD shows Jam MP, follow these steps: a b Remove the paper from the MP tray. Remove any jammed paper from in and around the MP tray. 1 e c Press Mono Start or Colour Start to resume printing. Fan the paper stack, and then put it back in the MP tray. B 125 Paper is jammed in paper tray 1 or tray 2 If the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps: a DO NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed. Pull the paper tray completely out of the machine. For Jam Tray 1: For Jam Tray 2: 126 WARNING B b Use both hands to slowly pull out the jammed paper. Troubleshooting IMPORTANT If the paper cannot easily be removed in this direction, stop and follow the instructions for Paper is jammed inside the machine on page 129. Paper is jammed at the back of the machine If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps: a Leave the machine turned on for 10 minutes to cool down. b Open the back cover. Note Pulling out the jammed paper downwards allows you to remove the paper easier. c B Make sure the paper is below the maximum paper mark (b b b) (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray on page 11.) 1 d Put the paper tray firmly back in the machine. B 127 CAUTION c HOT SURFACE Pull the green tabs (2) at the left and right hand sides toward you and fold down the fuser cover (1). 2 After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. 3 2 1 3 Note If the envelope levers (3) inside the back cover are pulled down to the envelope position, lift these levers to the original position before pulling the green tabs (2) down. d 128 Using both hands, gently pull the jammed paper out of the fuser unit. Troubleshooting e Close the fuser cover (1). Paper is jammed inside the machine B If the LCD shows Jam Inside, follow these steps: 2 a Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. b Press the front cover release button and then open the front cover. 1 2 Note If you are printing on envelopes, pull down the envelope levers (2) to the envelope position again before closing the back cover. f Fully close the back cover. B 129 c Hold the green handle of the drum unit. Pull the drum unit out until it stops. d Turn the green lock lever (1) at the left of the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 130 Troubleshooting IMPORTANT e Pull out the jammed paper slowly. f Make sure the green lock lever (1) is in the release position as shown in the illustration. • We recommend that you place the drum unit and the toner cartridges on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. 1 • Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit. B 131 g Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. i Push the drum unit in until it stops. j Close the front cover of the machine. 1 2 h Turn the green lock lever (1) clockwise to the lock position. Note 1 If you turn off the machine while the LCD shows Jam Inside, the machine will print incomplete data from your computer. Before you turn on the machine, delete the print spool job on your computer. k 132 Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and the telephone line cord. Turn on the machine. Troubleshooting Paper is jammed underneath paper tray 1 If the LCD shows Jam Duplex, follow these steps: a Leave the machine turned on for 10 minutes to cool down. b Pull the paper tray completely out of the machine. WARNING B DO NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed. c If paper is not caught inside the machine, turn the paper tray over and check underneath the paper tray. B Note DO NOT put the paper tray back in at this point. 133 d If the paper is not caught in the paper tray, open the back cover. CAUTION HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. 134 Troubleshooting e Push down and pull the green tabs at the left and right hand sides toward you and fold down the fuser cover (1). g Close the fuser cover (1). 1 1 h i f Using both hands, gently pull out the jammed paper. Fully close the back cover. Put the paper tray firmly back in the machine. B 135 If you are having difficulty with your machine If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem may not be your machine. Check the chart below and follow the troubleshooting tips. Printing or printing received faxes Difficulties  Condensed print  Horizontal streaks Suggestions Usually this is caused by a poor telephone connection. If your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.  Top and bottom sentences are cut off  Missing lines Poor print quality See Improving the print quality on page 146. Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the drum unit. (See Cleaning the corona wires on page 101.) The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call your dealer for service. Received faxes appear as split or blank pages. If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using. (See Paper Size and Type on page 18.) Turn on Auto Reduction. (See Printing a reduced incoming fax in Chapter 4 of the Advanced User's Guide.) Telephone line or connections Difficulties Suggestions Dialling does not work. Check for a dial tone. (Not available in New Zealand) Change Tone/Pulse setting. (See the Quick Setup Guide.) Check all line cord connections. Check that the machine is plugged in and switched on. If an external phone is connected to the machine, send a manual fax by pressing Hook or by lifting the handset of the external telephone and dialling the number. Wait to hear the fax receiving tones before pressing Mono Start or Colour Start. The machine does not answer when called. 136 Make sure the machine is in the correct receive mode for your setup. (See Receive Mode settings on page 34.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line. B Troubleshooting Receiving Faxes Difficulties Suggestions Cannot receive a fax. Make sure your machine has a dial tone by pressing the Hook key. If you hear static or interference on your fax line, please contact your local telephone company. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket of the machine. If you subscribe to DSL or VoIP services, please contact your service provider for connection instructions. Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine. (See Receive Mode settings on page 34.) If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, you should select Fax Only mode. If your Brother machine shares a line with an external answering machine, you should select the External TAD mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine. If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast double-ring to alert you to answer voice calls. If you do not want your Brother machine to automatically answer any incoming faxes, you should select the Manual mode. In Manual mode, you must answer every incoming call and activate the machine to receive faxes. Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the ring delay setting:  If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to 1 ring. (See Ring Delay on page 34.)  If the answer mode is set to External TAD, reduce the number of rings programmed on your answering machine to 2.  If the answer mode is set to Manual, DO NOT adjust the ring delay setting. Have someone send you a test fax:  If you received the test fax successfully, your machine is operating properly. Remember to reset your ring delay or answering machine setting back to your original setting. If receiving problems recur after resetting the ring delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.  If you were not able to receive the fax, then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line. 137 B Receiving Faxes (continued) Difficulties Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD on page 41.) (continued) 1 Connect the external TAD as shown in the illustration on page 41. 2 Set your answering machine to answer in one or two rings. 3 Record the outgoing message on your answering machine.  Record five seconds of silence at the beginning of your outgoing message.  Limit your speaking to 20 seconds.  End your outgoing message with your Remote Activation Code for people sending manual faxes. For example: “After the beep, leave a message or press l51 and Start to send a fax.” 4 Set your answering machine to answer calls. 5 Set your Brother machine’s Receive Mode to External TAD. (See Receive Mode settings on page 34.) Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Fax Detect on page 35.) If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference / VoIP on page 145.) Contact your administrator to check your Secure Function Lock Settings. Sending faxes Difficulties Suggestions Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass on page 96.) Transmission Verification Report says RESULT:ERROR. There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC-Fax message and get RESULT:ERROR on the Transmission Verification Report, your machine may be out of memory. To free up extra memory, you can turn off fax storage (see Changing Remote Fax Options in Chapter 4 of the Advanced User's Guide), print fax messages in memory (see Printing a fax from the memory in Chapter 4 of the Advanced User's Guide) or cancel a delayed fax or polling job (see Checking and cancelling waiting jobs in Chapter 3 of the Advanced User's Guide). If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference / VoIP on page 145.) Sent faxes are blank. Make sure you are loading the document properly. (See Loading documents on page 26.) Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. (See Cleaning the scanner glass on page 96.) Cannot send a fax. Contact your administrator to check your Secure Function Lock Settings. 138 Troubleshooting Handling incoming calls Difficulties Suggestions The machine ‘Hears’ a voice as a CNG Tone. If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect on page 35.) Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Remote Activation code (default setting is l51 (l91 for New Zealand)). When your machine answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. Copy difficulties Difficulties Cannot make a copy. Suggestions  Make sure that COPY is illuminated. (See How to copy on page 55.)  Contact your administrator to check your Secure Function Lock Settings. Vertical black line appears in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or one or more corona wires are dirty. (See Cleaning the scanner glass on page 96 and Cleaning the corona wires on page 101.) Copies are blank. Make sure you are loading the document properly. (See Using the automatic document feeder (ADF) on page 26 or Using the scanner glass on page 27.) B 139 Printing difficulties Difficulties No printout. Suggestions  Check that the machine is plugged in and the power switch is turned on.  Check that the toner cartridge and drum unit are installed correctly. (See Replacing the drum unit on page 77.)  Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.)  Check that the correct printer driver has been installed and chosen.  Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 115.)  Check the machine is online: (Windows® 7 and Windows Server® 2008 R2) Click the Start button and Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows Vista®) Click the Start button, Control Panel, Hardware and Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows® XP and Windows Server® 2003/2008) Click the Start button and choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000) Click the Start button and choose Settings and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.  Contact your administrator to check your Secure Function Lock settings.  If either the Cyan, Magenta or Yellow toner reaches the end of its life while printing a colour document, the print job cannot be completed. You can choose to start the print job again in Mono mode, as long as black toner is available. See Basic tab in the Software User's Guide. The machine prints unexpectedly or it prints garbage.  Press Job Cancel to cancel print jobs.  Check the settings in your application to make sure it is set up to work with your machine. The machine prints the first couple of pages correctly, then some pages have text missing.  Check the settings in your application to make sure that it is set up to work with your machine. The headers or footers appear when the document displays on the screen but they do not show up when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unscannable and unprintable areas on page 17.) The machine does not print on both sides of the paper even though the printer driver setting is Duplex. Check the paper size setting in the printer driver. You need to choose A4 [60 to 105 gsm]. 140  Your computer is not recognising the machine’s input buffer’s full signal. Make sure that you connected the interface cable correctly. (See the Quick Setup Guide.) Troubleshooting Printing difficulties (continued) Difficulties The machine is not printing or has stopped printing. Suggestions  If either the Cyan, Magenta or Yellow toner reaches the end of its life while printing a colour document, the print job cannot be completed. You can choose to start the print job again in Mono mode, as long as black toner is available. See Basic tab in the Software User's Guide.  Press Job Cancel. As the machine cancels the print job and clears it from the memory it may produce an incomplete printout. The machine does not change to Direct Print mode when a USB flash memory drive is connected to the USB direct interface. When the machine is in Deep Sleep mode, the machine does not wake up when a USB flash memory drive is connected to the USB direct interface. Press the LCD surface or any key to wake up the machine. Then press Direct Print on the LCD to display the Direct Print menu. Scanning difficulties Difficulties Suggestions TWAIN errors appear while scanning. Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. OCR does not work. Try increasing the scanning resolution. (Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 4 for further instructions. Network scanning does not work. See Network difficulties on page 143. Cannot scan. Contact your administrator to check your Secure Function Lock Settings. Software difficulties Difficulties Suggestions Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Cannot perform ‘2 in 1’ or ‘4 in 1’ printing. Check that the paper size setting in the application and in the printer driver are the same. The machine does not print from Try to reduce the print quality. (See Basic tab in the Software User's Guide.) Adobe® Illustrator®. B 141 Paper handling difficulties Difficulties Suggestions The machine does not feed paper.  If there is no paper, load a new stack of paper into the paper tray. The LCD shows No Paper or a Paper Jam message.  If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.  Reduce the amount of paper in the paper tray, and then try again.  Make sure that manual feed mode is not chosen in the printer driver.  Clean the paper pick-up roller. See Cleaning the paper pick-up rollers on page 111.  If the LCD shows the Paper Jam message and you still have a problem, see Error and maintenance messages on page 115. The machine does not feed paper from the MP tray.  Make sure that MP tray is chosen in the printer driver.  Fan the paper well and put it back in the tray firmly. How do I print on envelopes? You can load envelopes in the MP tray. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application’s manual for more information.) What paper can I use? You can use thin paper, plain paper, thick paper, bond paper, recycled paper, glossy paper, envelopes and labels that are made for laser machines. (For details, see Acceptable paper and other print media on page 21.) There is a paper jam. Clear the jammed paper. (See Error and maintenance messages on page 115.) Print quality difficulties Difficulties Printed pages are curled. Suggestions  Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray.  Make sure that you choose the Paper Type that suits the print media type you are using. (See Acceptable paper and other print media on page 21.) Printed pages are smeared. Printouts are too light. The Paper Type setting may be incorrect for the type of print media you are using, or the print media may be too thick or have a rough surface. (See Acceptable paper and other print media on page 21 and Basic tab in the Software User's Guide.)  If this problem occurs when making copies or printing received faxes, set Toner Save mode to Off in the machine menu settings. (See Toner Save in Chapter 1 of the Advanced User's Guide)  Remove the check in the Toner Save Mode check box in the Advanced tab of the printer driver. (See Advanced tab in the Software User's Guide.)  In the Basic tab of the printer driver, click the Settings button and check the Enhance Black Printing check box. 142 Troubleshooting Network difficulties Difficulties Suggestions Cannot print over a wired Network. If you are having Network problems see the Network User's Guide for more information. Make sure your machine is powered on and is on-line and in Ready mode. Print the Network Configuration Report to see your current Network settings. (See Reports in Chapter 6 of the Advanced User's Guide.) Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. You can check the current wired network status from the Network control panel menu. The network scanning feature does not work. (Windows®) It is necessary to set the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below:  In Name: Enter any description, for example Brother NetScan.  In Port number: Enter 54925.  In Protocol: UDP is selected. Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. For more details, you can read FAQs and troubleshooting suggestions at http://solutions.brother.com/. (Macintosh)  The network scanning feature may not work due to the firewall settings. Change or disable the firewall settings. If you are using a third-party personal Firewall software, see the User's Guide for your software or contact the software manufacturer.  Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in ControlCenter2. The network PC-Fax Receive feature does not work. (Windows® only) It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:  In Name: Enter any description, for example Brother PC-FAX Rx.  In Port number: Enter 54926.  In Protocol: UDP is selected. B Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. For more details, you can read FAQs and troubleshooting suggestions at http://solutions.brother.com/. 143 Network difficulties (continued) Difficulties Suggestions Your computer cannot find your machine. (Windows®) The firewall setting on your PC may be rejecting the necessary network connection. (For details, see the instructions above.) (Macintosh)  The computer may be unable to detect the machine due to the firewall settings. Change or disable the firewall settings. If you are using a third-party personal Firewall software, see the User's Guide for your software or contact the software manufacturer.  Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the Model pop-up menu of ControlCenter2. Cannot connect to wireless network. Investigate the problem using the WLAN Report. Press MENU, Print Reports, WLAN Report. and then press Mono Start or Colour Start. For more details, see the Quick Setup Guide. Other Difficulties Suggestions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on. If the problem is not solved, turn off the machine. Plug the power cord into a different known working outlet and turn on the machine. 144 Troubleshooting Setting Dial Tone detection When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems with dialling you should change back to the default No Detection setting. a b c d e Press MENU. Press a or b to display Initial Setup. Press Initial Setup. Press a or b to display Dial Tone. Press Dial Tone. B Telephone line interference / VoIP B If you are having difficulty sending or receiving a fax due to possible interference on the telephone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations. a b Press MENU. c Press a or b to display Miscellaneous. Press Miscellaneous. d e Press Compatibility. Press Detection or No Detection. Press a or b to display Fax. Press Fax. Press Basic(for VoIP), Normal or High.  Basic(for VoIP) reduces the modem speed to 9600 bps and turns the error correction mode (ECM) off. Press Stop/Exit. For a standard telephone line: If you regularly experience interference on your standard telephone line try this setting. If you are using VoIP: VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors try this setting.  Normal sets the modem speed at 14400 bps.  High sets the modem speed at 33600 bps. f Press Stop/Exit. Note When you change the Compatibility to Basic(for VoIP), the ECM feature is only available for colour fax sending. 145 B Improving the print quality If you have a print quality problem, print a test page first (MENU, Printer, Print Options, Test Print). If the printout looks good, the problem is probably not the machine. Check the interface cable connections or try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations. Note Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources. a To get the best print quality, we suggest using the recommended paper. Check that you use paper that meets our specifications. (See Acceptable paper and other print media on page 21.) b Check that the drum unit and toner cartridges are installed properly. Examples of poor print quality White lines, bands or ribbing across the page Recommendation  Put in a new drum unit. (See Replacing the drum unit on page 77.) ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Colours are light or unclear on the whole page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Make sure Toner Save mode is off in the control panel of the machine or the printer driver.  Make sure that you choose the correct media type in the printer driver or in the machine's Paper Type menu setting. (See Acceptable paper and other print media on page 21 and Basic tab in the Software User's Guide.)  Shake all four toner cartridges gently.  Wipe the laser scanner windows with a dry lint-free soft cloth. (See Cleaning the laser scanner windows on page 97.)  Perform the calibration. (See Calibration on page 112.) 146 B Troubleshooting Examples of poor print quality White streaks or bands down the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation  Clean the scanner glass and scanner glass strip. (See Cleaning the scanner glass on page 96.)  Wipe the laser scanner windows with a dry lint-free soft cloth. (See Cleaning the laser scanner windows on page 97.)  Clean the drum unit. (See Cleaning the drum unit on page 105.) ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Coloured streaks or bands down the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Identify the missing colour and put in a new toner cartridge. (See Replacing a Toner cartridge on page 70.) To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  Clean all four corona wires (one for each colour) inside the drum unit by sliding the green tab. (See Cleaning the corona wires on page 101.)  Make sure the corona wire green tabs are at their home positions (a).  Clean the scanner glass and scanner glass strip. (See Cleaning the scanner glass on page 96.)  Replace the toner cartridge that matches the colour of the streak or band. (See Replacing a Toner cartridge on page 70.) To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  Put in a new drum unit. (See Replacing the drum unit on page 77.) Coloured lines across the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  If coloured lines appear at 30 mm intervals, replace the toner cartridge that matches the colour of the line. (See Replacing a Toner cartridge on page 70.) To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  If coloured lines appear at 94 mm intervals, put in a new drum unit. (See Replacing the drum unit on page 77.) White spots or hollow print ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Make sure that the media type settings in the printer driver and in the machine's Paper Type menu match the type of paper you are using. (See Acceptable paper and other print media on page 21 and Basic tab in the Software User's Guide.)  Check the machine’s environment. Conditions such as high humidity can cause white spots or hollow print. (See Choosing a location in the Safety and Legal Booklet.)  Clean the drum unit. (See Cleaning the drum unit on page 105.) 147 B Examples of poor print quality Completely blank or some colours are missing ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation  Put in a new toner cartridge. (See Replacing a Toner cartridge on page 70.) To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  Put in a new drum unit. (See Replacing the drum unit on page 77.) Coloured spots at 94 mm 94 mm ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  If the problem is not solved after printing, the drum may have foreign material, such as glue from a label, stuck on the drum surface. Clean the drum unit. (See Cleaning the drum unit on page 105.)  Put in a new drum unit. (See Replacing the drum unit on page 77.) 94 mm Coloured spots at 30 mm ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 30 mm  Identify the colour causing the problem and put in a new toner cartridge. (See Replacing a Toner cartridge on page 70.) To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. 30 mm Toner scatter or toner stain ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Check the machine's environment. Conditions such as high humidity and high temperatures may cause this print quality problem. (See Choosing a location in the Safety and Legal Booklet.)  Identify the colour causing the problem and put in a new toner cartridge. (See Replacing a Toner cartridge on page 70.) To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  If the problem continues, put in a new drum unit. (See Replacing the drum unit on page 77.) 148 Troubleshooting Examples of poor print quality The colour of your printouts is not what you expected Recommendation  Make sure Toner Save mode is off in the control panel of the machine or the printer driver.  Perform the calibration. (See Calibration on page 112.)  Adjust the colour by using the custom setting in the printer driver and by using the control panel of the machine. Colours the machine can print and colours you see on a monitor are different. The machine may not be able to reproduce the colours on your monitor.  If colours appear in the printed grey areas, make sure there is a check in the Improve Grey Colour check box of the printer driver. (See Basic tab for Windows® printer driver, Advanced options for Windows® BR-Script printer driver, Print Settings for Macintosh printer driver or Printer Features for Macintosh BR-Script printer driver in the Software User's Guide.)  If shaded areas look dull, remove the check from the Improve Grey Colour check box.  If a printed black graphic is too light, choose Enhance Black Printing mode in the printer driver. (See Settings Dialog for Windows® printer driver, Advanced options for Windows® BR-Script printer driver, Print Settings for Macintosh printer driver or Printer Features for Macintosh BR-Script printer driver in the Software User's Guide.)  Identify the colour causing the problem and put in a new toner cartridge. (See Replacing a Toner cartridge on page 70.)  Put in a new drum unit. (See Replacing the drum unit on page 77.) All one colour  Put in a new drum unit. (See Replacing the drum unit on page 77.) Colour misregistration  Make sure that the machine is on a solid level surface. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. B  Perform the auto colour registration using the control panel (see Auto Registration on page 113) or perform the manual colour registration using the control panel (see Manual Registration on page 114).  Put in a new drum unit. (See Replacing the drum unit on page 77.)  Put in a new belt unit. (See Replacing the belt unit on page 82.) 149 Examples of poor print quality Uneven density appears periodically across the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation  Perform the calibration. (See Calibration on page 112.)  Clean the scanner glass and scanner glass strip. (See Cleaning the scanner glass on page 96.)  Identify the colour that is uneven and put in a new toner cartridge for that colour. (See Replacing a Toner cartridge on page 70.) To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  Put in a new drum unit. (See Replacing the drum unit on page 77.) Thin lines do not print  Make sure Toner Save mode is off in the control panel of the machine or the printer driver.  Change the print resolution.  If you use a Windows® printer driver, choose Improve Pattern Printing or Improve Thin Line in Settings from the Basic tab. (See Settings Dialog in the Software User's Guide.) Wrinkle  Change to the recommended type of paper.  Make sure that the back cover is closed properly. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Make sure that the two grey levers inside the back cover are in the up position. When you are using thick paper or envelopes, make sure the grey levers are in the down position to prevent wrinkling.  Make sure that the media type settings in the printer driver and in the machine’s Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 21 and Basic tab in the Software User's Guide.) Offset image ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Make sure that the media type settings in the printer driver and in the machine's Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 21 and Basic tab in the Software User's Guide.)  Make sure that the two grey levers inside the back cover are in the up position. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Check the machine’s environment. Conditions such as low humidity and low temperatures may cause this print quality problem. (See Choosing a location in the Safety and Legal Booklet.)  Put in a new drum unit. (See Replacing the drum unit on page 77.) 150 Troubleshooting Examples of poor print quality Poor fixing ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation  Make sure that the media type settings in the printer driver and in the machine's Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 21 and Basic tab in the Software User's Guide.)  Make sure that the two grey levers inside the back cover are in the up position.  Choose Improve Toner Fixing mode in the printer driver. (See Other Print Options (For Windows ® printer driver), Advanced options (For Windows® BR-Script printer driver), Print Settings (For Macintosh printer driver) or Printer Features (For Macintosh BR-Script printer driver) in the Software User's Guide.) If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting. Curled or wavy  Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (For Windows® printer driver), Advanced options (For Windows® BR-Script printer driver), Print Settings (For Macintosh printer driver) or Printer Features (For Macintosh BR-Script printer driver) in the Software User's Guide.)  If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray.  Store the paper where it will not be exposed to avoid high temperatures and high humidity.  Open the back cover (face-up output tray) to let the printed paper out on the face-up output tray. B 151 Examples of poor print quality  Make sure that the two grey envelope levers are pulled down when you are printing envelopes. EFGHIJKLMN ABCDEFG Envelope creases Recommendation  If creases occur with the envelope levers in the envelope position, print with the back cover opened and feed one envelope at a time from the MP tray. 152 Troubleshooting Machine Information Checking the Serial Number You can see the machine’s Serial Number on the LCD. a b Press MENU. Press a or b to display Machine Info.. Press Machine Info.. c The machine will display the machine’s Serial Number on the LCD. d Press Stop/Exit. B Reset functions B The following reset functions are available: B 1 Network You can reset the internal print server back to its default factory settings such as the password and IP address information. 2 Address & Fax Address & Fax resets the following settings:  Address Book (One Touch Dial/Speed Dial/Setup Groups)  Programmed fax jobs in the memory (Polled TX, Delayed Fax)  Station ID (name and number)  Coverpage Msg (comments)  Remote Fax Options (Remote Access Code, Fax Storage, Fax Forwarding, Paging, PC-Fax Send, and PC-Fax Receive (Windows® only))  Report settings (Transmission Verification Report/ Tel Index List/Fax Journal)  Setting Lock password 3 All Settings B You can reset all the machine settings back to the settings that were default factory settings. Brother strongly recommends you perform this operation when you dispose of the machine. Note Unplug the interface cable before you choose Network or All Settings. 153 How to reset the machine a b Press MENU. Press a or b to display Initial Setup. Press Initial Setup. c Press a or b to display Reset. Press Reset. d Press Network, Address & Fax or All Settings to choose the reset function you want to use. e Do one of the following;  To reset the settings, press Yes and go to step f.  To exit without making changes, press No and go to step g. f You will be asked to reboot the machine. Do one of the following;  To reboot the machine press Yes for 2 seconds. The machine will begin the reboot.  To exit without rebooting the machine, press No. Go to step g. g Press Stop/Exit. Note You can also reset the Network settings by pressing MENU, Network, Network Reset. 154 B C Menu and features On-screen programming C Your machine is designed to be easy to operate with LCD on-screen programming using the menu buttons on the Touchscreen. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. MENU button and mode keys C Access the main menu. MENU Access each mode and its menu of temporary settings. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options. Menu table C Exit the menu or stop the current operation. C You can program your machine by using the Menu table that begins on page 156. These pages list the menu selections and options. C 155 Menu table C The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. C MENU Level 1 Level 2 Level 3 Level 4 Options Descriptions Page General Setup Mode Timer — — 0 Sec Sets the time to return to Fax mode and the time the machine will change from individual user to Public user mode when using Secure Function Lock. See 1. Sets the size and type of paper in paper MP tray. 18 30 Secs 1 Min 2 Mins* 5 Mins Off Tray Setting MP Tray — Paper Size A4* Letter Legal Executive A5 A5 L A6 B5 B6 Folio Any Paper Type Thin Plain* Thick Thicker Recycled Paper Glossy 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 156 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Tray Setting Tray#1 — Paper Size 18 (Continued) (Continued) Sets the size and type of paper in paper tray #1. Sets the size and type of paper in paper tray #2. 18 A4* Page Letter Legal Executive A5 A5 L A6 B5 B6 Folio Paper Type Thin Plain* Thick Thicker Recycled Paper Tray#2 (This menu only appears if you have the optional tray#2.) — Paper Size A4* Letter Legal Executive A5 B5 B6 Folio Paper Type Thin Plain* Thick C Thicker Recycled Paper 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 157 Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Tray Setting Tray Use:Copy — Tray#1 Only 19 (Continued) (Continued) Chooses the tray that will be used for Copy mode. Chooses the tray that will be used for Fax mode. 19 Chooses the tray that will be used for Print mode. 20 Tray#2 Only Page MP Only MP>T1>T2* T1>T2>MP (Tray#2 or T2 appears only if you installed the optional paper tray.) Tray Use:Fax — Tray#1 Only Tray#2 Only MP Only MP>T1>T2 T1>T2>MP* (Tray#2 or T2 appears only if you installed the optional paper tray.) Tray Use:Print — Tray#1 Only Tray#2 Only MP Only MP>T1>T2* T1>T2>MP (Tray#2 or T2 appears only if you installed the optional paper tray.) 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 158 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Volume Ring — Off Adjusts the ring volume. 10 Adjusts the beeper volume. 10 Adjusts the speaker volume. 10 Increases the page yield of the toner cartridge. See 1. (Continued) Low Page Med* High Beeper — Off Low Med* High Speaker — Off Low Med* High Ecology Toner Save — On Off* Sleep Time — Backlight — Range varies depending on models. Conserves power. 3 Mins* LCD Settings Light* Med You can adjust the brightness of the LCD backlight. Dark Dim Timer — Off* 10 Secs 20 Secs You can set how long the LCD backlight stays on for after the last key press. 30 Secs Security Function Lock Set Password — You can restrict selected machine operations for up to 25 restricted users and all other nonauthorized Public users. — Stops unauthorized users from changing the machine’s current settings. Lock OffiOn Setup ID Setting Lock Set Password Lock OffiOn 1 C See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 159 C MENU Level 1 Level 2 Level 3 Level 4 Options Descriptions Fax Setup Receive Ring Delay — (2 - 10) Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 34 Sets the length of the fast double-ring time in Fax/Tel mode. 34 Receives fax messages automatically when you answer a call and hear fax tones. 35 Allows you to answer all calls at an extension or external phone and use codes to turn the machine on or off. You can personalize these codes. 44 Reduces the size of incoming faxes. See 1. (In Fax mode only) 2* (Example for Australia) F/T Ring Time — 20 Secs 30 Secs* Page 40 Secs 70 Secs Fax Detect — On* Off Remote Codes — On (l51, #51) Off* (l91, #91 for New Zealand) Auto Reduction — On* Off Forward/Store — Off* Fax Forward Fax Storage PC Fax Receive (Backup Print) 1 — See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 160 Sets the machine to forward fax messages, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine), or to send faxes to your PC. If you chose Fax Forward or PC-Fax Receive, you can turn on the safety feature Backup Print. Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Fax Setup Receive Print Density — -2 See 1. (Continued) (In Fax mode only) Makes printouts darker or lighter. -1 0* (Continued) +1 +2 Fax Rx Stamp — On Off* Duplex — On Off* Setup Send Batch TX — On Off* Coverpage Setting Report Setting Transmission Print Sample — Prints the received time and date on the top of the received faxes. Prints receive faxes on both sides of the paper. Combines delayed faxes going to the same fax number at the same time of day into one transmission. You can print a sample of the fax cover page. Coverpage Note — Set up your own comments for the fax cover page. — On Choose the initial setup for the Transmission Verification Report. 30 Sets the interval for automatic printing of the Fax Journal. See 1. On+Image Off* Off+Image Journal Period — Off Every 50 Faxes* Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days If you have chosen other than Off and Every 50 Faxes, you can set the time for the chosen option. If you have chosen Every 7 Days, you can also set the day of the week. Print Document — — — Prints incoming faxes stored in the memory. Remote Access — — ---l Set your own code for Remote Retrieval. 1 C See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 161 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Fax Dial Restrict. Dial Pad — Off* You can set the machine to restrict dialling when using the dial pad. See 1. (Continued) Enter # twice On One Touch Dial — Off* Enter # twice On Speed Dial — Off* Enter # twice On LDAP Server — Off* Enter # twice On You can set the machine to restrict the dialling of One Touch numbers. You can set the machine to restrict the dialling of Speed Dial numbers. You can set the machine to restrict the dialling of LDAP server numbers. Remaining Jobs — — — Check which scheduled jobs are in the memory and cancel chosen jobs. Miscellaneous Compatibility — High* Adjusts the equalization for transmission difficulties. Normal Basic(for VoIP) 145 VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors, choose Basic(for VoIP). Distinctive — (For Australia only) Faxability (For New Zealand only) On Off* — On Off* Use with phone company distinctive ringing service allows you to have a voice number and fax number on the one phone line. 36 If you have FaxAbility from Telecom, you can use this function to store the ringing pattern of your fax number. 38 And if you set in to On, you should use the registered number only. 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 162 39 Menu and features Level 1 Level 2 Level 3 Fax Miscellaneous (Continued) (Continued) 1 Level 4 Options Descriptions Call Waiting — On (For New Zealand only) Off* If you have Call Waiting as well as FaxAbility, set the Call Waiting to On. Page 38 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. C 163 C MENU Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Printer Emulation — — Auto* Choose the emulation mode. See 1. HP LaserJet BR-Script 3 Print Options Internal Font — HP LaserJet BR-Script 3 Duplex Configuration — — Test Print — — Prints a test page. — — Off* Enables or disables duplex printing. You can also choose long edge or short edge duplex printing. Long Edge Short Edge Output Color — — Auto* Color B&W Reset Printer — — Yes No Calibration Prints a list of the machine’s internal fonts. Calibrate — Reset — Yes — — Yes Yes No Prints a list of the machine’s printer settings. Chooses colour or black & white printed documents. If you choose Auto, the machine selects a suitable option for the document (color or B&W). Restores the printer settings to the original factory default settings. Adjusts the colour density or returns the colour calibration to the factory settings. 112 Adjusts the print position of each colour automatically. 113 No Auto Regist. No 1 See Software User's Guide The factory settings are shown in Bold with an asterisk. 164 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Printer Manual Regist. Print Chart — — Print the chart to manually check the registration of the colours. Set Regist. 1 Magenta Left — Sets the correction value on the chart you printed from Print Chart. Normal* Sets the interval time you want to carry out the auto registration and the calibration. (Continued) 2 Cyan Left 3 Yellow Left Page 114 4 Magenta Center 5 Cyan Center 6 Yellow Center 7 Magenta Right 8 Cyan Right 9 Yellow Right Frequency — — Low Off 1 114 See Software User's Guide The factory settings are shown in Bold with an asterisk. C 165 C MENU Level 1 Level 2 Print Reports XMIT Verify Level 3 Level 4 Options Descriptions Page Displays and prints a Transmission Verification Report for your last transmission. See 1. View on LCD — — Print Report — — Help List — — — Prints the Help List so you can see at-aglance how to quickly program your machine. Tel Index List Numerical Order — — Lists names and numbers stored in the One Touch and Speed Dial memory, in numerical or alphabetical order. Alphabetical Order — — Fax Journal — — — Lists information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.) User Settings — — — Lists your settings. Network Config — — — Lists your Network settings. Drum Dot Print — — — Prints the drum dot check sheet. 105 WLAN Report — — — Prints the result of wireless LAN connectivity diagnosis. See 2. Order Form — — — You can print an accessories order form to fill out and send to you Brother dealer. See 1. 1 See Advanced User's Guide 2 See Quick Setup Guide The factory settings are shown in Bold with an asterisk. 166 Menu and features C MENU Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network1 Wired LAN TCP/IP Boot Method — Auto* Chooses the BOOT method that best suits your needs. Static RARP BOOTP DHCP (IP Boot Tries) 3* [00000-32767] Specifies the number of setting trials when the Boot Method allows automatic IP setting. IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. Gateway — [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address. Node Name — BRNXXXXXXXXXXXX Enter the Node name. (Up to 32 characters) WINS Config — Auto* Chooses the WINS configuration mode. WINS Server — Static Primary [000-255]. [000-255]. [000-255]. [000-255] Specifies the IP address of the primary or secondary WINS server. C Secondary [000-255]. [000-255]. [000-255]. [000-255] 1 See Network User's Guide The factory settings are shown in Bold with an asterisk. 167 Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network1 Wired LAN TCP/IP DNS Server — Primary (Continued) (Continued) (Continued) Specifies the IP address of the primary or secondary DNS server. [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] APIPA — On* Off IPv6 — On Off* Ethernet — — Auto* 100B-FD Automatically allocates the IP address from the link-local address range. Enable or Disable the IPv6 protocol. If you want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. Chooses the Ethernet link mode. 100B-HD 10B-FD 10B-HD Wired Status — — Active 100B-FD Active 100B-HD You can see the current wired status. Active 10B-FD Active 10B-HD InActive Wired OFF — — — Shows the MAC address of the machine. Set to Default — — Yes Restore the wired network setting to factory default. MAC Address No Wired Enable — — On* Off 1 See Network User's Guide The factory settings are shown in Bold with an asterisk. 168 Enable or Disable the Wired LAN manually. Menu and features Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network1 WLAN TCP/IP Boot Method — Auto* Chooses the BOOT method that best suits your needs. (Continued) Static RARP BOOTP DHCP (IP Boot Tries) — IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. Gateway — [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address. Node Name — BRWXXXXXXXXXXXX Enter the Node name. (Up to 32 characters) WINS Config — Auto* Chooses the WINS configuration mode. WINS Server — 3* [00000-32767] Static Primary [000-255]. [000-255]. [000-255]. [000-255] Specifies the number of setting trials when the Boot Method allows automatic IP setting. Specifies the IP address of the primary or secondary WINS server. Secondary [000-255]. [000-255]. [000-255]. [000-255] 1 C See Network User's Guide The factory settings are shown in Bold with an asterisk. 169 Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network1 WLAN TCP/IP DNS Server — Primary (Continued) (Continued) (Continued) Specifies the IP address of the primary or secondary DNS server. [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] APIPA — On* Off IPv6 — On Off* — — — You can configure your internal print server. WPS/AOSS — — — You can easily configure your wireless network settings using the one-button push method. WPS w/PIN Code — — — You can easily configure your wireless network settings using WPS with a PIN code. WLAN Status — Active(11b) You can see the current wireless network status. Status Wired LAN Active WLAN Off AOSS Active Connection Fail See Network User's Guide The factory settings are shown in Bold with an asterisk. 170 Enable or Disable the IPv6 protocol. If you want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. Setup Wizard Active(11g) 1 Automatically allocates the IP address from the link-local address range. Menu and features Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network1 WLAN WLAN Status Signal — Strong (Continued) (Continued) (Continued) You can see the current wireless network signal strength. Medium Weak None SSID — — You can see the current SSID. Comm. Mode — Ad-hoc You can see the current Communication Mode. Infrastructure MAC Address — — — Shows the MAC address of the machine. Set to Default — — Yes Restore the wireless network settings to factory default. No WLAN Enable — — On Off* E-mail/IFAX Enable or disable the wireless LAN manually. Mail Address — — — Enter the mail address. (Up to 60 characters) Setup Server SMTP SMTP Server Name (Up to 64 characters) Enter the SMTP server address. IP Address [000-255]. [000-255]. [000-255]. [000-255] SMTP Port 25* [00001-65535] Auth. for SMTP None* SMTP-AUTH Enter the SMTP port number. Selects the Security method for E-mail notification. POP bef. SMTP SMTP SSL/TLS None* SSL TLS Verify SMTPCert. On Off* 1 You can send or receive an E-mail via an E-mail server that requires secure SSL/TLS communication. Verify the SMTP Server Certificate automatically. See Network User's Guide The factory settings are shown in Bold with an asterisk. 171 C Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network1 E-mail/IFAX Setup Server POP3 POP3 Server (Continued) (Continued) (Continued) Name (Up to 64 characters) Enter the POP3 server address. IP Address [000-255]. [000-255]. [000-255]. [000-255] POP3 Port 110* [00001-65535] Mailbox Name — Enter the mail box name. (Up to 60 characters) Mailbox Pwd — Enter the password to login to the POP3 server. (Up to 32 characters) POP3 SSL/TLS None* You can send or receive an E-mail via an E-mail server that requires secure SSL/TLS communication. SSL TLS Verify POP3Cert. On Off* APOP On — On* Off* Setup Mail RX Auto Polling Off 1 Poll Frequency 10* (When Auto Polling is set to On.) [01-60] Min See Network User's Guide The factory settings are shown in Bold with an asterisk. 172 Enter the POP3 port number. Verify the POP3 Server Certificate automatically. Enables or disables APOP. Automatically checks the POP3 server for new messages. Sets the interval for checking for new messages on the POP3 server. Menu and features Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network1 E-mail/IFAX Setup Mail RX Header — All (Continued) (Continued) (Continued) Selects the contents of the mail header to be printed. Subject+From+To None* Del Error Mail — Notification — On* Off On MDN Deletes error mails automatically. Receives notification messages. Off* Setup Mail TX Sender Subject — — Displays the subject that is attached to the Internet Fax data. Size Limit — On Limits the size of E-mail documents. Notification — Off* On Off* Setup Relay Rly Broadcast — On Off* — — — Registers the Domain name. Relay Report — On Prints the Relay Broadcast Report. — — On (Prefix/Suffix) Off* Network Reset — — — Yes No 1 Relays a document to another fax machine. Relay Domain Off* Fax to Server Sends notification messages. You can store a prefix/suffix address in the machine and can send a document from a fax server system. Restore all network settings to factory default. See Network User's Guide The factory settings are shown in Bold with an asterisk. C 173 C MENU Level 1 Level 2 Level 3 Level 4 Options Descriptions Machine Info. Serial No. — — — You can check the serial number of your machine. 153 Page Counter — — Total You can check the number of total pages the machine has printed during its life. See 1. Fax/List Copy Print Parts Life 1 Drum — — Belt Unit — — Fuser — — Laser — — PF Kit MP — — PF Kit 1 — — PF Kit 2 — — See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 174 You can check the percentage of a machine part’s life that remains available. (PF Kit 2 appears only if you installed the optional LT-300CL paper tray.) Page Menu and features C MENU Level 1 Level 2 Level 3 Level 4 Options Descriptions Initial Setup Receive Mode — — Fax Only* Chooses the receive mode that best suits your needs. 32 Fax/Tel Page External TAD Manual Date&Time Date&Time — — Puts the date and time on the LCD and in headings of faxes you send. See 2. Daylight Save — On Changes for Daylight Savings Time automatically. See 1. See 3. Off* Station ID Time Zone — UTCXXX:XX Sets the time zone for your country. — — Fax: Sets up your name and fax number to appear on each page you fax. Tel: Name: Tone/Pulse — — (not available in New Zealand) Dial Tone Tone* Pulse — — Detection No Detection* Chooses the dialling mode. You can shorten the dial tone detect pause. 145 Dial Prefix — — — Sets a prefix number that will always be added before the fax number every time you dial. See 1. Reset Network — Yes Restores all network settings to factory default. 153 No Address & Fax — Yes No All Settings — Yes No 1 See Advanced User's Guide. 2 See Quick Setup Guide. 3 See Network User's Guide. Restores all stored phone numbers and fax settings. C Restores all the machine settings to the factory default. The factory settings are shown in Bold with an asterisk. 175 FAX ( ) C Level 1 Level 2 Level 3 Level 4 Options Descriptions Address Book More Set One Touch Dial — — Stores up to 40 One Touch Dial numbers, so you can dial by pressing one key (and Mono Start or Colour Start). 50 Set Speed Dial — — Stores up to 300 Speed Dial numbers, so you can dial by pressing only a few keys (and Mono Start or Colour Start). 52 Setup Groups — — Sets up to 20 Group numbers for Broadcasting. See 1. Change — — You can change One Touch and Speed Dial numbers. Delete — — You can delete One Touch and Speed Dial numbers. — — Off* Sets the duplex scanning format. Duplex Fax — DuplexScan : LongEdge Page DuplexScan : ShortEdge Fax Resolution — — — Standard* Fine Sets the resolution for outgoing faxes. S.Fine Photo Contrast — — — Auto* Light Changes the lightness or darkness of faxes you send. Dark Glass ScanSize — — — A4* Letter Legal/Folio Broadcasting Manual — — — Address Book — — — 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 176 To fax a Letter, Legal or Folio size document, you'll need to change the Glass Scan Size setting. 29 You can send the same fax message to more than one fax number. See 1. Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Delayed Fax — — — On Sets the time of day in 24 hour format that delayed faxes will be sent. See 1. Off* Real Time TX — — — Polled TX — — — On Off* Standard Secure Off* Coverpage Setup — — — On Off* Polling RX — — — Standard Secure Sends a fax without using the memory. Sets up your machine with a document to be retrieved by another fax machine. Automatically sends a cover page you have programmed. Sets up your machine to poll another fax machine. Timer Off* Overseas Mode — — — On Off* Set New Default — — — Fax Resolution Contrast If you are having difficulty sending faxes overseas, set this to On. You can save your fax settings as the default settings. Glass ScanSize Real Time TX Coverpage Setup Factory Reset — 1 — — — You can restore all fax settings to the factory settings. See Advanced User's Guide The factory settings are shown in Bold with an asterisk. C 177 COPY ( ) C Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page Quality — — Auto* — You can choose the Copy resolution for your type of document. See 1. 100%* — — Enlarge 104% EXE i LTR Text Photo Graph Enlarge/Reduce — — 141% A5 i A4 You can choose the enlargement ratio for the next copy. 200% Reduce 50% 70% A4 i A5 You can choose the reduction ratio for the next copy. 78% LGL i LTR 83% LGL i A4 85% LTR i EXE 91% Full Page 94% A4 i LTR 97% LTR i A4 Duplex Copy — — Custom (25-400%) — You can choose the enlargement or reduction ratio for the next copy. — Enables or disables duplex printing. You can also choose long edge or short edge duplex printing. Off* 2sidei2side 1sidei2side LongEdgeFlip 2sidei1side LongEdgeFlip 1sidei2side ShortEdgeFlip 2sidei1side ShortEdgeFlip 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 178 Menu and features Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page Tray Use — — Tray#1 Only — Chooses the tray that will be used for the copy operation. See 1. — Adjusts the brightness for copies. — Adjusts the contrast for copies. — You can choose to stack or sort multiple copies. — You can make N in 1 and 2 in 1 ID copies. Tray#2 Only MP Only MP>T1>T2* T1>T2>MP (Tray#2 or T2 appears only if you installed the optional paper tray.) Brightness — — -2 -1 0 +1 +2 Contrast — — -2 -1 0 +1 +2 Stack/Sort — — Stack* Sort Page Layout — — Off(1in1)* 2in1(P) 2in1(L) 2in1(ID) 4in1(P) 4in1(L) Color Adjust — — Red -2 Adjusts the red colour for copies. C -1 0 +1 +2 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 179 Level 1 Level 2 Level 3 Options 1 Color Adjust — — Green Options 2 -2 (Continued) Descriptions Page Adjusts the green colour for copies. See 1. -1 0 +1 +2 Blue -2 Adjusts the blue colour for copies. -1 0 +1 +2 Set New Default — — Quality — You can save your copy settings as the default settings. Brightness Contrast Color Adjust Factory Reset — Favorite Settings Store — — — You can restore all copy settings to the factory settings. You can save your Favorite settings. Favorite:1 Rename Quality Favorite:2 Rename Enlarge/Reduce Favorite:3 Rename Duplex Copy Tray Use Brightness Contrast Stack/Sort Page Layout Color Adjust Rename Favorite — Rename — Favorite:2 Rename — Favorite:3 Rename — — Favorite:1 — Favorite:1 Favorite:2 Favorite:3 1 See Advanced User's Guide The factory settings are shown in Bold with an asterisk. 180 You can rename your Favorite settings. You can apply your Favorite settings as the default settings. Menu and features SCAN ( ) C Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Scan to USB Quality — — Color 100 dpi* You can choose the scan resolution and file format for your document. See 1. Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi File Type — — (If you chose a Color or Gray option in the Quality setting) PDF* PDF/A Secure PDF Signed PDF JPEG XPS (If you chose a B&W option in the Quality setting) PDF* PDF/A Secure PDF Signed PDF TIFF Duplex Scan — — Off* DuplexScan : LongEdge Chooses the duplex scanning format. DuplexScan : ShortEdge File Name 1 — — — C Enter a file name for the scanned data. Software User's Guide The factory settings are shown in Bold with an asterisk. 181 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Scan to USB Glass ScanSize — — A4* To scan a Letter, Legal or Folio size document, you'll need to change the Glass Scan Size setting. See 1. (Continued) Letter Legal/Folio File Size — — Small Middle* You can choose the file size for colour or greyscale scanning. Large Set New Default — — Quality File Type Glass ScanSize You can save your scan to USB settings as the default settings. File Size Scan to Network Factory Reset — — — You can restore all scan to USB settings to the factory settings. (Profile name) Quality — Color 100 dpi* You can choose the scan resolution and file format for your document. Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi File Type — (If you chose a Color or Gray option in the Quality setting) PDF* PDF/A Secure PDF Signed PDF JPEG XPS 1 Software User's Guide The factory settings are shown in Bold with an asterisk. 182 Menu and features Level 1 Level 2 Level 3 Level 4 Options Scan to Network (Profile name) File Type — (Continued) (Continued) (Continued) (If you chose a B&W option in the Quality setting) Descriptions Page See 1. PDF* PDF/A Secure PDF Signed PDF TIFF Duplex Scan — Off* DuplexScan : LongEdge Chooses the duplex scanning format. DuplexScan : ShortEdge Glass ScanSize — A4* Letter Legal/Folio File Size — Small Middle* To scan a Letter, Legal or Folio size document, you'll need to change the Glass Scan Size setting. You can choose the file size for colour or greyscale scanning. Large File Name — BRNXXXXXXXXXX* Estimate Report Order sheet You can choose preset file names. If you choose , you can name the file as you like. Contract sheet Check Receipt 1 Software User's Guide The factory settings are shown in Bold with an asterisk. C 183 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Scan to FTP (Profile name) Quality — Color 100 dpi* You can choose the scan resolution and file format for your document. See 1. Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi File Type — (If you chose a Color or Gray option in the Quality setting) PDF* PDF/A Secure PDF Signed PDF JPEG XPS (If you chose a B&W option in the Quality setting) PDF* PDF/A Secure PDF Signed PDF TIFF Duplex Scan — Off* DuplexScan : LongEdge Chooses the duplex scanning format. DuplexScan : ShortEdge Glass ScanSize — A4* Letter Legal/Folio 1 Software User's Guide The factory settings are shown in Bold with an asterisk. 184 To scan a Letter, Legal or Folio size document, you'll need to change the Glass Scan Size setting. Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Scan to FTP (Profile name) File Size — Small See 1. (Continued) (Continued) You can choose the file size for colour or greyscale scanning. Middle* Large File Name — BRNXXXXXXXXXX* Estimate Report Order sheet You can choose preset file names. If you choose , you can name the file as you like. Contract sheet Check Receipt Scan to E-mail Manual/ Quality — Color 100 dpi* Color 200 dpi Address Book Color 300 dpi You can choose the scan resolution and file format for your document. Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi File Type — (If you chose a Color or Gray option in the Quality setting) PDF* PDF/A Secure PDF Signed PDF JPEG XPS 1 Software User's Guide The factory settings are shown in Bold with an asterisk. C 185 Level 1 Level 2 Level 3 Level 4 Options Scan to E-mail Manual/ File Type — (Continued) Address Book (Continued) (If you chose a B&W option in the Quality setting) (Continued) Descriptions See 1. PDF* PDF/A Secure PDF Signed PDF TIFF Duplex Scan — Off* DuplexScan : LongEdge Chooses the duplex scanning format. DuplexScan : ShortEdge Glass ScanSize — A4* Letter Legal/Folio File Size — Small Middle* To scan a Letter, Legal or Folio size document, you'll need to change the Glass Scan Size setting. You can choose the file size for colour or greyscale scanning. Large Number of Destinations — Set New Default — — You can add multiple destination E-mail addresses. Quality You can save your scan to E-mail settings as the default settings. File Type Glass ScanSize File Size Scan to PC Factory Reset — — You can restore all scan to E-mail settings to the factory settings. E-Mail — — — You can scan a monochrome or a colour document into your E-mail application. Image — — — You can scan a colour picture into your graphics application. 1 Software User's Guide The factory settings are shown in Bold with an asterisk. 186 Page Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Scan to PC OCR — — — You can have your text document converted to an editable text file. See 1. File — — — You can scan a monochrome or a colour document into your computer. (Continued) 1 Software User's Guide The factory settings are shown in Bold with an asterisk. C 187 Other Functions C Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print (Select File) Print | Settings / (Copy Pages (001–999)) Paper Size A4* Sets the paper size when printing directly from the USB flash memory drive. 57 Sets the print media type when printing directly from the USB flash memory drive. 57 Sets the page layout when printing multiple pages directly from the USB Flash memory drive. 57 Sets the page orientation when printing directly from the USB Flash memory drive. 57 Chooses the duplex print format when print directly from the USB Flash memory drive. 57 Letter Legal Page Executive A5 A5 L A6 B5 B6 Folio Paper Type Thin Plain* Thick Thicker Recycled Paper Glossy Multiple Page 1in1* 2in1 4in1 9in1 16in1 25in1 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages 1 in 5x5 pages Orientation Portrait* Landscape Duplex Off* Long Edge Short Edge 1 See Software User's Guide The factory settings are shown in Bold with an asterisk. The Direct Print button on the LCD becomes active when a USB flash memory drive is connected to the USB direct interface. 188 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print (Select File) Collate On* (Continued) Enables or disables page collation when printing directly from the USB Flash memory drive. 57 (Continued) Print Settings / (Copy Pages (001–999)) Chooses the tray when printing directly from the USB Flash memory drive. 57 Sets the print quality option when printing directly from the USB Flash memory drive. 57 PDF Option Sets the USB direct print setting whether Document&Markup to print comments Document&Stamps (Markup) or stamps in the PDF file along with the text. 57 Off (Continued) Tray Use Auto* MP Only Tray#1 Only Page Tray#2 Only (Tray#2 Only appears only if you installed the optional paper tray.) Print Quality Normal* Fine Document* Index Print — — — You can print a thumbnail page. 57 Default Settings Paper Size — A4* Sets the default paper size when printing directly from the USB flash memory drive. 58 Letter Legal Executive A5 A5 L A6 B5 B6 Folio 1 C See Software User's Guide The factory settings are shown in Bold with an asterisk. The Direct Print button on the LCD becomes active when a USB flash memory drive is connected to the USB direct interface. 189 Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print Default Settings Paper Type — Thin 58 (Continued) (Continued) Sets the default media type when printing directly from the USB flash memory drive. Sets the default page style when printing multiple pages directly from the USB Flash memory drive. 58 Sets the default page orientation when printing directly from the USB Flash memory drive. 58 Enables or disables default page collation when printing directly from the USB Flash memory drive. 58 Sets the default print quality option when printing directly from the USB Flash memory drive. 58 Sets the default USB direct print setting whether to print comments (Markup) or stamps in the PDF file along with the text. 58 Sets the default index print option, simple format or details. 58 Plain* Thick Thicker Page Recycled Paper Glossy Multiple Page — 1in1* 2in1 4in1 9in1 16in1 25in1 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages 1 in 5x5 pages Orientation — Portrait* Landscape Collate — On* Off Print Quality — Normal* Fine PDF Option — Document* Document&Markup Document&Stamps Index Print — Simple* Details 1 See Software User's Guide The factory settings are shown in Bold with an asterisk. The Direct Print button on the LCD becomes active when a USB flash memory drive is connected to the USB direct interface. 190 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Secure Print (Select User) (Select Secure Print Job) Password: Print You can print data saved in the memory drive when you enter your four-digit password. See 1. Delete (The Secure Print button on the LCD becomes active when there is secure data.) 1 See Software User's Guide The factory settings are shown in Bold with an asterisk. The Direct Print button on the LCD becomes active when a USB flash memory drive is connected to the USB direct interface. C 191 Entering text C When you are setting certain menu selections, you may need to enter text into the machine. Press repeatedly to choose between letters, numbers or special characters. Press change between upper case and lower case. to Inserting spaces To enter a space, press the space key button or c. Making corrections If you entered an incorrect character and want to change it, use the arrow buttons to move the cursor under the incorrect character. Then press . Enter the correct character. You can also insert letters by moving the cursor and entering a character. Note • The characters available may differ depending on your country. • The keyboard layout may differ depending on the function you are setting. 192 D Specifications D General D Note This chapter provides a summary of the machine’s specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity 256 MB LCD (liquid crystal display) Touchscreen 5 in. (12.6 cm) Colour LCD 1 Power Source Power Consumption 220 - 240 V AC 50/60Hz 2 Peak: 1200 W Copying (Average): Approx. 615 W 3 Sleep (WLAN: On) (Average): Approx. 10 W Deep Sleep (Average): Approx. 1.8 W Ready (Average): Approx. 75 W 1 Measured diagonally 2 USB connection to PC 3 When making a copy from one sheet Dimensions 530 mm Weight With Consumables: D 526 mm 490 mm 28.5 kg 193 Noise level Sound power 1 Operating (Colour Copying): LWAd = 6.70 B (A) Operating (Monochrome Copying): LWAd = 6.67 B (A) Office equipment with LWAd > 6.30 B (A) is not suitable for use in room where people do primarily intellectual work. Such equipment should be placed in separate rooms because of the noise emission. LWAd = 4.21 B (A) Ready: Sound pressure 1 LPAm = 57 dB (A) Ready: LPAm = 33 dB (A) Measured in accordance with ISO 9296. Temperature Humidity ADF (automatic document feeder) 194 Operating (Printing): Operating: 10 to 32.5°C Storage: 0 to 40°C Operating: 20 to 80% (without condensation) Storage: 10 to 90% (without condensation) Up to 50 pages (Staggered) [80 gsm] Specifications Document Size Document Size (Single-sided) D ADF Width: 147.3 to 215.9 mm ADF Length: 147.3 to 356.0 mm Scanner Glass Max. 215.9 mm Width: Scanner Glass Max. 355.6 mm Length: Document Size (2-sided (Duplex)) ADF Width: 147.3 to 215.9 mm ADF Length: 147.3 to 356.0 mm D 195 Print media Paper Input D Paper Tray  Paper Type: Plain paper, Thin paper or Recycled paper  Paper Size: Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive, Legal and Folio  Paper Weight: 60 to 105 gsm  Maximum Paper Tray Capacity: Up to 250 sheets of 80 gsm Plain paper Multi-purpose tray (MP tray)  Paper Type: Envelope, Env. Thin, Env. Thick, Labels 1, Glossy paper, Thin paper, Thick paper, Thicker paper, Recycled paper, Bond paper or Plain paper  Paper Size: Width: 69.8 to 216 mm Length: 116 to 406.4 mm  Paper Weight: 60 to 163 gsm  Maximum Paper Tray Capacity: Up to 50 sheets of 80 gsm Plain paper Paper Tray 2 (option)  Paper Type: Plain paper, Thin paper or Recycled paper  Paper Size: Letter, A4, B5 (ISO/JIS), A5, B6 (ISO), Executive, Legal and Folio  Paper Weight: 60 to 105 gsm  Maximum Paper Tray Capacity: Up to 500 sheets of 80 gsm Plain paper Paper Output Face-Down Output Tray Face-Up Output Tray 196 Up to 150 sheets (face down print delivery to the Face-down output tray) One sheet (face up print delivery to the Face-up output tray) Specifications Duplex Printing 1  Manual Duplex: Yes  Automatic Duplex: Yes  Paper Size (Automatic Duplex): A4  Paper Weight (Automatic Duplex): 60 to 105 gsm  Paper Type (Automatic Duplex): Plain paper, Thin paper, Recycled paper or Glossy paper For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging. D 197 Fax D Compatibility ITU-T Super Group 3 Modem Speed Automatic Fallback: 2-sided (Duplex) Print Receiving Yes Automatic 2-sided (Duplex) Sending Yes (from ADF) Scanning Width Max. 208 mm Printing Width Max. 208 mm Greyscale 8 bit/256 levels Resolution Horizontal: 33,600 bps 8 dot/mm Vertical  Standard: 3.85 line/mm (Mono) 7.7 line/mm (Colour)  Fine: 7.7 line/mm (Mono) 7.7 line/mm (Colour)  Photo: 7.7 line/mm (Mono)  Superfine: 15.4 line/mm (Mono) One Touch Dial 40 (20 × 2) Speed Dial 300 stations Groups Up to 20 Broadcasting 390 stations Automatic Redial 3 times at 5 minute intervals Memory Transmission Up to 500 1 pages 2 Out of Paper Reception Up to 500 1 pages 2 1 ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice. 2 Black & White only 198 Specifications Copy D Colour/Black Yes/Yes Copy Width Max. 210 mm Automatic 2-sided (Duplex) Copy Yes (from ADF) Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Resolution Up to 1200 × 600 dpi First Copy Out Time (Monochrome) Less than 19 seconds (from the READY mode and standard tray) First Copy Out Time (Colour) Less than 21 seconds (from the READY mode and standard tray) D 199 Scanner D Colour/Black Yes/Yes TWAIN Compliant Yes (Windows® 2000 Professional/Windows® XP/ Windows® XP Professional x64 Edition/Windows Vista ®/ Windows® 7) Mac OS X 10.4.11 – 10.6.x 1 WIA Compliant Yes (Windows® XP/Windows Vista®/Windows® 7) ICA Compliant Yes (Mac OS X 10.6.x) Colour Depth 48 bit internal / 24 bit external colour Resolution Up to 19200 × 19200 dpi (interpolated) 2 Up to 1200 × 2400 dpi (optical) 2 (from Scanner Glass) Up to 1200 × 600 dpi (optical) 2 (from ADF) Scanning Width Max. 210 mm Automatic 2-sided (Duplex) Scanning Yes (from ADF) Greyscale 256 levels 1 For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. 2 Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows® XP, Windows Vista® and Windows® 7 (resolution up to 19200 × 19200 dpi can be chosen by using the scanner utility) 200 Specifications Printer D Automatic 2-sided (Duplex) Print Yes Emulations PCL6, BR-Script3 (PostScript® 3™) Resolution 600 dpi × 600 dpi, 2400 dpi (2400 × 600) quality Print Speed Up to 14 sides/minute (7 sheets/minute) (Monochrome Duplex) (A4 size) 1 1 Print Speed (Colour Duplex) Up to 14 sides/minute (7 sheets/minute) (A4 size) 1 Print Speed (Monochrome) Up to 28 pages/minute (A4 size) 1 Print Speed (Colour) Up to 28 pages/minute (A4 size) 1 First Print Out Time (Monochrome) Less than 16 seconds (from the READY mode and standard tray) First Print Out Time (Colour) Less than 16 seconds (from the READY mode and standard tray) The print speed may vary depending on the type of document you print. D 201 Interfaces D USB It is recommended you use a USB 2.0 cable (Type A/B) that is no more than 2 metres long. 1 2 Ethernet 3 Use an Ethernet UTP cable category 5 or greater. Wireless LAN 3 IEEE 802.11 b/g (Infrastructure / Ad-hoc Mode) 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported. 3 See Network (LAN) on page 208 and the Network User's Guide for detailed network specifications. 202 Specifications Direct Print feature 1 D Compatibility PDF version 1.7 1, JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), PostScript® 3™ (created by Brother BR-Script 3 printer driver), XPS version 1.0. Interface USB direct interface PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported. D 203 Scan to USB feature File formats Black and white TIFF, PDF, PDF/A, Secure PDF, Signed PDF Color and Gray document JPEG, PDF, PDF/A, Secure PDF, Signed PDF, XPS 204 D Specifications Computer requirements D Minimum System Requirements and Supported PC Software Functions Computer Platform & Operating System Version Processor Minimum Speed Windows® Operating Windows® 2000 Intel® Pentium ® II or equivalent System 1 Professional 5 Minimum RAM 64 MB Recommended RAM 256 MB Hard Disk Space to install For Drivers For Applications 150 MB 500 MB 1.2 GB 128 MB Windows® XP Supported Supported PC PC Software Interface 3 Functions Printing, USB, PC-Fax 4, 10/100 Scanning Base Tx (Ethernet), Wireless 802.11 b/g Home 2 6 Windows® XP Professional 2 6 Windows® XP Professional x64 Edition 2 6 64-bit (Intel®64 or AMD64) supported CPU 256 MB 512 MB Windows Intel® Pentium ® 4 or equivalent 512 MB 1 GB 500 MB 1 GB (32-bit) 2 GB (64-bit) 1 GB (32-bit) 2 GB (64-bit) 650 MB Vista® 2 6 64-bit (Intel®64 or AMD64) supported CPU Windows® 726 Intel® Pentium ® 4 or equivalent 64-bit (Intel®64 or AMD64) supported CPU D 205 Minimum System Requirements and Supported PC Software Functions Computer Platform & Operating System Version Windows Server® Processor Minimum Speed Minimum RAM Recommended Hard Disk Space RAM to install 256 MB 512 MB 512 MB 2 GB PowerPC G4/G5 Intel® Core™ Processor 512 MB 1 GB Intel® Core™ Processor 1 GB 2 GB Intel® Pentium® III or equivalent For Drivers For Applications Supported Supported PC PC Software Interface 3 Functions 50 MB N/A Printing 80 MB 400 MB Printing, USB, PC-Fax 10/100 Send 4, Base Tx Scanning (Ethernet), Wireless 802.11 b/g 2003 (print only via network) Windows Server® 2003 x64 Edition (print only via network) Windows Server® 64-bit (Intel®64 or AMD64) supported CPU Intel® Pentium® 4 or equivalent 2008 (print only via network) 64-bit (Intel®64 or AMD64) supported CPU Windows 64-bit (Intel®64 or AMD64) supported CPU Server® 2008 R2 (print only via network) Macintosh Mac OS X Operating 10.4.11 10.5.x System Mac OS X 10.6.x 10/100 Base Tx (Ethernet), Wireless 802.11 b/g 1 Internet Explorer® 6.0 or greater. 2 For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. 3 Third party USB ports are not supported. 4 PC-Fax supports black and white only. (Letter/A4 size) 5 PaperPort™ 11SE supports Microsoft® SP4 or higher for Windows® 2000. (Available from the Internet) 6 PaperPort™ 12SE supports Microsoft® SP3 or higher for Windows® XP and SP2 or higher for Windows Vista® and Windows® 7. For the latest driver updates, visit http://solutions.brother.com/. All trademarks, brand and product names are property of their respective companies. 206 Specifications Consumable items Toner Cartridge Life D Standard Toner Cartridge: TN-340BK (Black): Approx. 2,500 pages (A4 or Letter) 1 TN-340C (Cyan): Approx. 1,500 pages (A4 or Letter) 1 TN-340M (Magenta): Approx. 1,500 pages (A4 or Letter) 1 TN-340Y (Yellow): Approx. 1,500 pages (A4 or Letter) 1 High Capacity Toner Cartridge: TN-345C (Cyan): Approx. 3,500 pages (A4 or Letter) 1 TN-345M (Magenta): Approx. 3,500 pages (A4 or Letter) 1 TN-345Y (Yellow): Approx. 3,500 pages (A4 or Letter) 1 Super High Capacity Toner Cartridge: Drum Unit TN-348BK (Black): Approx. 6,000 pages (A4 or Letter) 1 TN-348C (Cyan): Approx. 6,000 pages (A4 or Letter) 1 TN-348M (Magenta): Approx. 6,000 pages (A4 or Letter) 1 TN-348Y (Yellow): Approx. 6,000 pages (A4 or Letter) 1 DR-340CL Approx. 25,000 pages (A4 or Letter) 2 Belt Unit BU-300CL Approx. 50,000 pages (A4 or Letter) 3 Waste Toner Box WT-300CL Approx. 50,000 pages (A4 or Letter) 3 1 Approx. cartridge yield is declared in accordance with ISO/IEC 19798. 2 Drum yield is approximate, and may vary by type of use. 3 Approx. yield is based on A4 or Letter single-sided pages. D 207 Network (LAN) D Note For details about the full Network specifications, see Network User's Guide. LAN You can connect your machine to a network for Network Printing, Network Scanning, PC-Fax Send, PC-Fax Receive (Windows® only) and Remote Setup 1. Also included is Brother BRAdmin Light 2 Network Management software. Security Protocols  Wired APOP, POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP, POP), SNMP v3, 802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS), Kerberos  Wireless APOP, POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP, POP), SNMP v3 Wireless Network Security WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES), 802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS) Wireless Network AOSS™ Setup Support Utility WPS Yes Yes 1 See Computer requirements on page 205. 2 BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/. 208 E Index A ADF (automatic document feeder) using .....................................................26 Answering machine (TAD) connecting ............................................41 Apple Macintosh See Software User’s Guide. Automatic fax receive ............................................33 Fax Detect .........................................35 fax redial ...............................................47 B Belt unit replacing ...............................................82 C Cleaning corona wires .......................................101 drum unit .............................................105 laser scanner windows .........................97 scanner .................................................96 Connecting external TAD (answering machine) .......41 external telephone ................................43 Consumable items ...................... 66, 67, 68 Control panel overview .............................. 6 ControlCenter2 (for Macintosh) See Software User’s Guide. ControlCenter4 (for Windows®) See Software User’s Guide. Cordless telephone (non-Brother) ............44 D Dialling a pause .................................................48 automatic fax redial ...............................47 manual ..................................................46 One Touch ............................................46 Speed Dial ............................................46 using the Search ...................................47 Direct print ............................................... 56 Direct key ............................................. 57 specification ....................................... 203 Document how to load ..................................... 26, 27 Drum unit cleaning ...................................... 101, 105 replacing ............................................... 76 E Envelopes ....................................15, 22, 24 Equalization ........................................... 145 Error messages on LCD ........................ 115 Comm. Error ....................................... 115 No Paper ............................................ 118 Out of Memory ................................... 119 Print Unable XX .................................. 119 Scan Unable XX ................................. 120 Extension telephone, using ..................... 44 External telephone, connecting ............... 43 F Fax codes changing ............................................... 45 remote activation code ......................... 44 remote deactivation code ..................... 44 Fax, stand-alone receiving fax detect ........................................... 35 from extension telephone ............ 43, 44 ring delay, setting .............................. 34 telephone line interference .............. 145 sending ................................................. 28 telephone line interference .............. 145 Fax/Tel mode answering at extension telephones ...... 44 F/T ring time (double-ring) .................... 34 fax detect .............................................. 35 receiving faxes ..................................... 43 remote activation code ......................... 44 remote deactivation code ..................... 44 ring delay .............................................. 34 Folio ................................................... 18, 22 209 E G O Greyscale ...................................... 198, 200 One Touch changing ............................................... 53 setting up .............................................. 50 using ..................................................... 46 Out of Memory message ....................... 119 H HELP LCD messages ...................................155 Menu Table .........................................156 Hook key ....................................... 7, 43, 44 L Labels ......................................... 13, 22, 25 LCD (liquid crystal display) ............... 6, 155 M Machine information how to reset the machine ....................154 reset functions .....................................153 serial number ......................................153 Macintosh See Software User’s Guide. Maintenance, routine ...............................95 replacing belt unit ..............................................82 drum unit ............................................76 toner cartridge ....................................70 waste toner box ..................................88 Manual dialling ...................................................46 receive ..................................................33 Menu Table ............................................156 Mode, entering copy ......................................................55 fax .........................................................28 scan ........................................................6 Multi-line connections (PABX) .................42 N Network faxing See Software User’s Guide. printing See Network User’s Guide. scanning See Software User’s Guide. 210 P Paper ............................................... 21, 196 how to load ........................................... 11 in paper tray ...................................... 11 in the multi-purpose tray .................... 13 recommended ...................................... 22 size ................................................. 18, 21 tray capacity ......................................... 22 type ................................................. 18, 21 PaperPort™ 12SE with OCR See Software User’s Guide and Help in the PaperPort™ 12SE application to access How-to-Guides. PC-Fax See Software User’s Guide. Presto! PageManager See Software User's Guide. See also Help in the Presto! PageManager application. Print difficulties .................................... 136, 140 drivers ................................................. 201 quality ......................................... 142, 146 resolution ............................................ 201 specifications ...................................... 201 Printing See Software User’s Guide. Programming your machine .................. 155 Q S Quality printing ....................................... 142, 146 Quick dial .................................................50 Group dial changing ............................................53 One Touch dial changing ............................................53 custom scan profile ............................50 setting up ...........................................50 using ..................................................46 search ...................................................47 Speed Dial changing ............................................53 custom scan profile ............................52 setting up ...........................................52 using ..................................................46 Scanner glass using ..................................................... 27 Scanning See Software User’s Guide. Serial number how to find See inside front cover Sockets EXT external telephone ............................. 43 TAD (answering machine) ................. 41 Speed Dial changing ............................................... 53 setting up .............................................. 52 using ..................................................... 46 R Redial/Pause key .............................. 47, 48 Remote setup See Software User’s Guide. Replacing belt unit .................................................82 drum unit ...............................................76 toner cartridge .......................................70 waste toner box ....................................88 Reports Transmission Verification ......................30 Resolution copy ....................................................199 fax (standard, fine, superfine, photo) ..................................................198 print .....................................................201 scan ....................................................200 Ring delay, setting ...................................34 T TAD (telephone answering device), external .................................................... 33 connecting ............................................ 41 recording OGM ..................................... 42 Telephone line connections .......................................... 41 difficulties ........................................... 136 interference ........................................ 145 multi-line (PABX) .................................. 42 Text, entering ........................................ 192 Toner cartridge replacing ............................................... 70 Troubleshooting ..................................... 136 document jam ............................. 123, 124 error messages on LCD ..................... 115 if you are having difficulty copy quality ..................................... 139 incoming calls .................................. 139 network ............................................ 143 paper handling ................................ 142 print quality .............................. 142, 146 printing .................................... 136, 140 receiving faxes ................................ 137 scanning .......................................... 141 sending faxes .................................. 138 software ........................................... 141 telephone line .................................. 145 maintenance messages on LCD ........ 115 paper jam ..........125, 126, 127, 129, 133 211 E V VoIP .......................................................145 Volume, setting beeper ...................................................10 ring ........................................................10 speaker .................................................10 W Waste toner box replacing ...............................................88 Windows® See Software User’s Guide. Wireless Network See Quick Setup Guide and Network User’s Guide. 212 For Australia Only: Warranty & Repair – For details about warranty on your Brother Product, the details are listed on the following link: www.brother.com.au under Service & Support > Warranty. For warranty service (repair) of your Brother product you will need to retain a copy of your sales docket and contact the Support Centre for location of the nearest Authorised Warranty Centre (AWC) Support – For technical support for your Brother Product other than what you can resolve through the User’s Guide, please visit our website or our solutions website for FAQs/Troubleshooting, Drivers & Software, or contact the Product Support Centre for any technical or customer care/support enquiry. Product Support Centre: Australia Brother International (Aust) Pty Ltd Phone: 02 8875 6000 Fax: 02 9870 7223 Email: Please visit www.brother.com.au/ServiceSupport/EmailSupport.aspx and submit a email enquiry. Web Site: www.brother.com.au Solutions Site: http://solutions.brother.com/ Our Technical Support Consultants are available 5 days a week by phone during the hours of 8.30am to 5.00pm Monday to Friday. For New Zealand Only: To contact Brother International (NZ) Limited for support with a Brother product please use the following methods. Phone: Premium End User Assistance 0900 552 152 Auto Attendant Self Help 0800 652 152 Brother Recycle Assistance 0800 632 467 Fax Assistance 0800 837 822 Email Assistance Please visit www.brother.co.nz and submit a helpdesk enquiry from Online Help Web Assistance Please visit www.brother.co.nz under Online Help for Frequently Asked Questions, Driver downloads, Warranty information and Service Centres Our Technical Support Consultants are available 7 days a week by phone during the hours of 8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday. Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www.brother.co.nz under Online Help. This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.